Account Creation & Activation

Enjoy our online services at any time.

Create your account

Are you new to IQOS or using our online store for the first time? Watch the step-by-step video to easily create your personal account.

Remeber! In order to be able to enjoy the benefits of online shopping you need to activate your account. Click on the ACTIVATE YOUR ACCOUNT button that you will find in your account activation email.


Man Holding IQOS 3 White

Device Diagnostics

After activating your account and register a device you can check its functionality, reset it, perform a diagnostic test or check if you are eligible for a replacement.

IQOS 3 Gold with Charger

Device Warranty

Remember, IQOS is an electronic device and covered by warranty. Simply check when the warranty of your registered device expires by going to the MY DEVICES tab of your profile.

IQOS Qoach Headset

Shop Online

Choose the online shopping so you can enjoy the benefits we offer. Register and activate your account and benefit from free shipping of your orders, exclusive offers and live support via LiveChat.

Activate an existing account

Have you already set up an account or an IQOS advisor did it on your own request? If you haven't activated it yet, you can do so directly here.


This tobacco product damages your health and is addictive.
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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.