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We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

We celebrate the National Customer Service Week

By IQOS Team

IQOS Advisor Support

During the National Customer Service Week, October 7 – 12, we have a reason to celebrate.

Our goal is to provide you with high standard services every time, everywhere and in every possible way!

We work focused on you, so that we provide you always consistent and quality service.

We stand by you in every possible way to answer your questions and provide you any help you may need with your IQOS device.

We care about you
IQOS offers VIP service


There are 330+ IQOS Service Points

service points

There are 600+ IQOS experts to support you

IQOS experts to support you

IQOS offers free replacement and delivery of a defective component

and delivery of a defective component

IQOS' Team is available 7 days a week on Facebook, Viber, Livechat, Email and phone

on Facebook, Viber, Livechat, Email, Phone

IQOS offers personalised telephone support

telephone support

Offer valid both online and at IQOS Stores and while stock lasts.

These products are not risk free and provide nicotine, which is addictive. Only for use by adults.