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First steps with VEEV inPRIME.
A handy introduction to your new vape device.
How to use VEEV inPRIME for the first time?
Unbox your device
- Carefully remove the VEEV device from the packaging. You’ll also find the User Guide and Safety Warnings and Instructions.
- Ensure you have a compatible charging cable.
- Ensure you have an AC power adaptor and VEEV inPRIME pod on hand. The AC power adaptor is sold separately.
Charge and insert pod
- Plug the device into a wall socket to charge, using compatible charging accessories.
- A full charge takes 40 minutes.
- Once charged, insert the pod in the device until it clicks into place.
Power on and puff
- Press the button for 4 seconds to turn on the device.
- Lights will ramp up and display the battery level.
- Inhale to begin your vape experience.
Quick guide to get familiar with your VEEV inPRIME.
How to charge VEEV inPRIME.
1.Connect the device to a wall socket using a compatible charging cable and AC power adaptor. 1 light will start flashing. When 1 light turns solid white, it's 25% charged.
2. Leave it to charge for about 40 minutes for a full charge or until at least 1 light stays solid white. The lights will turn off once the device is fully charged.
To ensure optimal charging:
- Avoid charging with a laptop or power bank.
- Ensure the USB ports are clean.
Note:
- To check the charge level, briefly press the button.
- At 100%, all 4 strip lights will be solid white on short button press.
How to use VEEV inPRIME pods.
Your VEEV inPRIME device is designed to be used only with VEEV inPRIME pods.
To insert a pod:
- Tear open the pouch and take out the VEEV inPRIME pod.
- Insert the pod into the device, ensuring it is in the correct orientation and clicks into place.
Note:
- If the light blinks red, the pod may not be inserted correctly.
How to turn on VEEV inPRIME.
1. Correctly insert a VEEV inPRIME pod.
2. Press the button for 4 seconds. The lights will ramp up and display the battery charge level.
Note:
- The device can be turned on/off with or without a pod inserted.
- The lights do not stay on continuously during use.
- Press the button for 4 seconds to turn off the device.
- If the device detects a dry burn 3 times, due to low e-liquid or being used upside down, it will turn off automatically, but you can turn it back on straight away.
How to optimise experiences.
Your VEEV inPRIME is designed to provide a smooth vaping experience with consistent vapour production. You can enjoy up to 1400 puffs* from a single pod, based on a 1-second puff duration, but individual patterns may vary.
*Based on the battery capacity of a newly manufactured device and a puff duration of 1 second.
To get the most out of your VEEV experiences:
- Take smooth puffs with normal drawing pressure for the best results.
- Ensure the device has enough charge.
- Avoid covering the airflow holes with your fingers.
- To avoid a dry burn, ensure you’re using the device with the mouthpiece up.
VEEV inPRIME patterns and features.
- Red blinking light after pod insertion: Pod inserted incorrectly.
- Bottom light blinks red 8 times: Device is charging too slowly. Try disconnecting and reconnecting it.
- Bottom light blinks white 5 times when trying to puff: Battery is 1% or less.
- Light blinks red then white 3 times: Device has detected a low e-liquid level. Ensure you’re using it with the mouthpiece up.
- All lights blink white 4 times: Device is outside of the optimal operating temperature range (0–30°C).
There are 2 vibration modes available:
- Haptic feedback (error/status) + RESPONSIVE DRAW.
- Haptic feedback only (error/status) – default mode.
To swap between vibration modes: press the button briefly and take a puff simultaneously.
Watch and learn.
Our video tutorials demonstrate your device’s features. You’ll see how your VEEV inPRIME vape works for intuitive use and get to know what it’s telling you at a glance.
VEEV inPRIME user document.
Our VEEV user documents are designed to help you understand and properly use VEEV inPRIME device.
You’ll learn about:
- Component names and functions.
- Optimal storage and usage.
- Safety warnings and instructions.
- Warranty coverage.
FAQs
When you buy a VEEV inPRIME device, the box contains the essentials you need to get started.
Inside the box, you will find:
- Your new VEEV inPRIME device
- User Guide
- Safety Warnings and Instructions
- Charging Cable USB Type C
Note: The AC power adaptor is not included.
Registration is not required to begin using your VEEV inPRIME device. However, registering your device offers several important benefits that improve your overall support experience:
Faster service and troubleshooting: When your device is registered, support teams can quickly identify the model and serial number, making diagnostics and assistance more efficient.
Easy warranty validation: Registration helps confirm whether your device is under warranty. This is especially useful if you ever need repairs or a replacement.
More personalised online troubleshooting: The VEEV online troubleshooting tool can offer more accurate, tailored steps when your device information is already on file.
You need to fully charge your VEEV inPRIME device before its first use. This helps ensure the best performance from the start. Charge your device using a compatible charging cable and AC power adaptor.
To charge your VEEV inPRIME device:
- Connect the device to a wall socket. One light will begin flashing to show that charging has started.
- Leave the device to charge for around 40 minutes. The lights will switch off once charging is complete. When the battery is at 100%, all 4 strip lights will appear as solid white when you press the button briefly.
For additional device guidance and troubleshooting, visit support.
Your VEEV inPRIME is ready to use once the device powers on correctly, recognises the pod, and shows no low e‑liquid alerts.
Device is turned on: Press and hold the button for 4 seconds. The status lights will turn on, ramp up, and show the current battery level.
Pod is fully inserted: When the pod clicks into place, you may feel a vibration or see a short light pulse. Any pulsing white light will change to solid white, confirming successful insertion.
No empty‑pod warnings: If the light blinks red then white 3 times, the device has detected low e‑liquid and the pod may be empty. Replace the pod before using.
Note:
- You can switch the device on or off with or without a pod inserted.
- Lights do not remain on continuously during use.
- If the device detects 3 dry burns in a row, it will turn off automatically. You can turn it back on straight away.
VEEV inPRIME devices are designed to work only with VEEV inPRIME pods. The device and pod use a closed-pod system, which means that no other VEEV pods or third‑party pods are compatible. To use the pod correctly, ensure the mouthpiece is facing upwards and that the pod is fully clicked into place. For guidance on using or maintaining your device, visit support.
You can insert a VEEV inPRIME pod by taking it out of its pouch, aligning it with your VEEV inPRIME device, and pushing it down until you feel or hear a click. The device is designed to work only with VEEV inPRIME pods.
Here is the correct pod‑insertion process:
- Tear open the sealed pouch and take out the VEEV inPRIME pod.
- Insert the pod into the top of the VEEV inPRIME device.
- Make sure it is positioned the right way around and press gently until it clicks into place.
Important: If the device light blinks red after inserting the pod, it may not be inserted properly. Remove the pod, check its orientation, and reinsert it.
For more guidance on pod usage and device support, visit support.
You may need to clean your VEEV inPRIME pod’s mouthpiece area occasionally, as residue or condensation can impact the taste and overall experience.
How to keep your VEEV inPRIME clean:
- Wipe the pod mouthpiece regularly with a dry, lint‑free cloth.
- Clean the aerosol release area to remove any condensation or residue.
Tips to reduce the risk of e‑liquid leakage:
- Store and use your device at room temperature (up to 30°c).
- Avoid high‑humidity environments.
- Prevent sudden temperature changes, such as moving from a cold indoor space to hot outdoor conditions.
- Use pods promptly once opened.
- Take smooth and gentle puffs with steady drawing pressure.
- Avoid storing or using pods upside down, as this can increase the chance of leakage or a burnt taste.
Notes:
- Liquid in the pod insertion area may be condensation, not leakage.
- If taste or flavour issues persist, try a new VEEV inPRIME pod.
For more support on maintaining your device or troubleshooting performance issues, visit support.
Need more support?
Get help with your VEEV device via any of our self-service channels.
Get supportOlder generation devices’ support
We keep offering support service for devices that are no longer available for sale in an expanded network of partners. If necessary and if you are entitled to a device or component replacement, we will ensure that we can proceed, for a reasonable period after a product’s delistυ, based on the stock.
In the event that there is no stock of a specific product for replacement, we give you the opportunity to get a new one of the same or newer technology.
This way, we ensure that our services fully satisfy your support needs, regardless of the device you use.