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Product information

What kind of product is IQOS?

"IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked. IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a flavourful nicotine containing vapour. IQOS and HEETS tobacco sticks are not for minors (under 18 years).

Will IQOS help me quit smoking?

No. IQOS is not a smoking cessation device or intended as a device to quit smoking. If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether.

What is the difference between cigarettes and IQOS?

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It provides real tobacco taste without fire, ash or cigarette smoke, and less smell. Important information: IQOS is not risk-free. It delivers nicotine, which is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

Can I use cigarettes with IQOS device?

No you should not. IQOS device has been designed to work exclusively with HEETS tobacco sticks, and vice versa.

Is IQOS an E-CIG containing nicotine?

No liquid nicotine, IQOS contains real tobacco. It is not an e-cigarette but a unique system that heats tobacco rather than burning it, generating an aerosol with real tobacco taste and satisfaction. It contains nicotine, which is naturally present in the tobacco used in Tobacco sticks, and nicotine is addictive.

Can I use IQOS indoors?

In the event IQOS™ is not expressly regulated, consumers should respect the rules and exercise common sense with respect to where and around whom they use the product. The composition of the aerosol of this product is significantly different from that of the cigarette smoke. A decision concerning the use in indoor public places will need to be made by the authorities. On a plane: consumers should ask permission from airline staff. Most airlines currently do not allow smoking or usage of alternative tobacco products on their aircrafts.

Use of IQOS in holiday destinations

The inbound allowance for tobacco sticks are similar to cigarettes and may vary from one country to another. Before leaving for vacation, please double check the allowances set by respective government agency in the country of your travel. Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines. Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.

If I have any further questions, who should I contact?

For any assistance, please, contact our Customer Care Social media: Facebook @ IQOS Greece, Twitter @ IQOS Support GR, Viber @ IQOS Support GR From landline: 800 111 4767, from mobile 210419388 Monday- Sunday 07:00am - 11:00pm

This tobacco product is harmful to health and addictive.
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