FAQ

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge: 1 LED = low charge level 4 LEDs = device is fully charged.

For more tips you may visit IQOS Greece , our official Facebook support page.

It takes approximately 120 minutes to fully charge the IQOS Plus device from an electrical outlet. Only charge IQOS Plus device using the supplied AC Power Adaptor and USB cable. For more tips you may visit IQOS Greece, our official Facebook support page IQOS Greece.

The IQOS Plus Pocket Charger does not require a full charge to work. If the IQOS Plus Pocket Charger is fully charged you may use the IQOS Plus Holder up to 20 times. For more tips you may visit IQOS Greece , our official Facebook support page.

You can easily do a reset of your IQOS Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink. For more tips you may visit IQOS Greece , our official Facebook support page.

IQOS Plus Holder vibrations are activated in the following situations:

• At the start of heating (once you press the Holder Button to start)
• When the experience is nearly complete (30 seconds prior the end).
For more tips you may visit IQOS Greece , our official Facebook support page.

The red light, blinking or steady, on your IQOS Plus Holder may indicate that:

• Holder is not charged - Device is outside its optimal operating temperature (10°C - 50°C)
• You pressed on the Holder button during usage - Holder malfunction.

To resolve the issue, you may try the following:

1. Check that the IQOS Plus Pocket Charger is switched ON and has enough power
2. Place the Holder in the IQOS Plus Pocket Charger and wait until it is fully charged (up to 4 minutes)
3. Ensure your IQOS Plus Holder’s electric contact is clean
4. If none of the above works, perform a reset of your device

Still no luck?
Please contact us on Live chat (which is available on our website), send us a private message at IQOS Greece (Facebook support page) or email us at contact.gr@iqos.com.

1. Holder light on the IQOS Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
2. The bottom light on the IQOS Plus Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 50°C).

Please, perform a reset of your device.Still no luck? Please contact us on Live chat (which is available on our website), send us a private message at IQOS Greece (Facebook support page) or email us at contact.gr@iqos.com.

IQOS Plus is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃. For more tips you may visit IQOS Greece , our official Facebook support page.

You may find the respective manual here.

You can easily clean your IQOS™ Holder and Cap in few steps: IQOS Holder:

• Prepare
1. switch off your IQOS Holder
2. wait for at least 30 seconds to cool down the blade
3. remove the cap
4. slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles

• Insert
1. with a straight and gentle gesture, insert the IQOS Cleaning Tool till it touches the bottom of the heating chamber
2. do not twist yet

• Clean
1. without any further pushing pressure, gently twist IQOS™ Cleaning Tool 2-3 times
2. stop twisting, and extract the Tool straight from the Holder
3. gently tap the Holder and the Cleaning Tool to remove the tobacco residuals

• Finalize – use the IQOS™ Cleaning Sticks as a finishing touch.
1. insert the IQOS™ Cleaning Stick straight along the chamber
2. do not push or hit against the blade
3. do not attempt to clean the blade
4. in case IQOS™ Cleaning Stick is blocked, do not force.

Simply use again the IQOS Cleanig Tool and repeat the above steps.IQOS Cap:
1. Clean the inside of the IQOS™ Cap from the top with the IQOS™ Cleaning Sticks
2. Clean the bottom of the Cap with the IQOS™ Cleaning Tool:
   • Insert the IQOS™ Cleaning Tool till it touches the bottom of the Cap
   • Without extra push, gently twist the IQOS™ Cleaning Tool 2 - 3 times
3. Stop twisting, and gently tap both the cap and the IQOS™ Cleaning Tool to remove tobacco residuals.

For more tips visit our Facebook support page IQOS Greece.

Gently tap the IQOS™ Cleaning Tool on a surface and use a cloth to get rid of the residues Do not clean it with water to avoid any humid contact with the electronics of the IQOS™ Holder. For more tips visit our Facebook support page IQOS Greece.

To ensure optimal taste, we recommend cleaning your IQOS™ once a day. You can clean even more frequently if you feel to. A regular cleaning of your IQOS™ will make the cleaning process quick and smooth. Only use IQOS™ original cleaning tools to clean your IQOS™.For more tips visit our Facebook support page IQOS Greece.