The IQOS shops are - gradually - opening their doors once again and your safety is our absolute priority. From May 4 you can once again find your favorite HEETS, your favorite IQOS devices and the accessories you need at your nearest open store.We are opening responsibly, we are staying safe
Our main objective remains the safety of our IQOS customers and employees. For this reason, we want you to know that all the necessary protection measures have been taken and that we are adhering extremely strictly to the rules of hygiene.What to remember
Everyone should keep 2 meters apart both within and outside the store. You should use the disinfectant, masks and gloves which are provided at the entrance.We are beside you, providing security and safety.
For our part, we are systematically disinfecting our stores, we always wear masks and gloves, we are providing antiseptic to use when you are buying products at the counter, we are encouraging contactless payment by credit / debit card and we are answering any questions you might have concerning protection measures.
*For reasons of hygiene, the professional cleaning service for IQOS devices is temporarily unavailable. However IQOS specialists are at your disposal to advise you about this.