IQOS Advisor Support

We celebrate the National Customer Service Week

During the National Customer Service Week, October 7 – 12, we have a reason to celebrate.

Our goal is to provide you with high standard services every time, everywhere and in every possible way!

We work focused on you, so that we provide you always consistent and quality service.

We stand by you in every possible way to answer your questions and provide you any help you may need with your IQOS device.

We care about you



service points


IQOS experts to support you


and delivery of a defective component


on Facebook, Viber, Livechat, Email, Phone


telephone support

Offer valid both online and at IQOS Stores and while stock lasts.

This tobacco product is harmful to health and addictive.
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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.