An IQOS representative is available to help you while safeguarding your health and safety in all IQOS stores remaining open, ensuring maximum adherence to applicable regulation.
You can make online purchases, from the comfort and safety of your own home, without incurring any shipping cost! Getting your favorite IQOS products and HEETS has never been easier.SHOP NOW
You can now perform for free an online diagnostics test on your device and proceed with the placement of a replacement request if you are eligible. Recieve you order at your home or at an operating IQOS Store.LEARN MORE
Track Your order
New IQOS Track your Order service! Easily which is the shipping stage of your order.TRACK YOUR ORDER
Need help to shop online?
Just click the button, fill in your details and an IQOS Expert will call you to complete your order step by step.FILL IN THE FORM
Click here to find out more about ways to contact us.
IQOS Live Chat
Real time support via the IQOS LiveChat
IQOS Call me Back
Click the button, fill in the form and an IQOS representative will contact you as soon as possible.
Our support services are available every day from 9:00 to 23:00.