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IQOS Online Shop Benefits

You have more than one reason

Our main goal is to upgrade our services continuously to help you always find what you need, discover what’s new, enjoy exclusive online offers or just get all the information on the variety and features of the IQOS products. We are evolving constantly to cover all your shopping needs. Thank you for choosing our company!

Free shipping

Enjoy free shipping for your online order anywhere and regardless of the amount of the order.

3 payment methods

How do you prefer to pay for your order? There are three options. Choose the best for you.

Exclusive offers

Discover and enjoy online exclusive offers for IQOS products.

Live support via Live Chat

Do you need help regarding IQOS products or your order? You can now chat with an IQOS representative through Live Chat.

How to order online

Enjoy the benefits of the online shopping! It is time for you to begin with your orders from IQOS eshop. Watch the step-by-step video to easily place you first order. It is simple! Just choose your favorite IQOS products and enjoy free delivery on top.

SHOP NOW

FAQs

What is the charge for order deliveries from IQOS eShop?
There is no delivery charge for orders from www.iqos.com. All orders are valid for free delivery no matter the order amount.
I have placed an order. When I will receive it?
Your order is eligible for same day delivery if you placed it before 12:00pm and the delivery address is in Attica & Thessaloniki. In case your delivery address is in a big city out of Attica or Crete and your order is placed before 14:00pm you are eligible for next day delivery. For all other orders across Greece the delivery timeframe is 2-4 days, if your order is placed until 14:00pm.
What are your eShop payment methods?
For orders on IQOS eShop the available payment methods are: a) with debit or credit card at your checkout b) with cash on delivery upon order delivery c)paypal.
What is your return policy?
You can return your order from www.iqos.com within 60 days from the order submission. For further details and arrangement of your order, you may contact us through LiveChat which is available on our website, by sending us a private message on IQOS Greece via email contact.gr@iqos.com. Now we are also available on Viber IQOS Support Greece. Otherwise you may contact us at 8001114767 (landline) or at 2104193888 (mobile). We are at your disposal Monday to Sunday 07:00-23:00.
What is your cancellation policy?
To cancel your order, you may contact us through LiveChat which is available on our website, by sending us a private message on IQOS Greece via email contact.gr@iqos.com. Now we are also available on Viber IQOS Support Greece. Otherwise you may contact us at 8001114767 (landline) or at 2104193888 (mobile). We are at your disposal Monday to Sunday 07:00-23:00.
I have not received the order I placed through the IQOS website www.iqos.gr
For any problem or clarification regarding your order,you could have a quick check by using the 10 codes of the voucher number through ACS. You may contact us through LiveChat which is available on our website, by sending us a private message on IQOS Greece via email contact.gr@iqos.com. Now we are also available on Viber IQOS Support Greece. Otherwise you may contact us at 8001114767 (landline) or at 2104193888 (mobile). We are at your disposal Monday to Sunday 07:00-23:00.
How can I be informed on IQOS products special offers?
In order to receive newsletter from IQOS we need to confirm that you are a Legal Aged Smoker. For that purpose you need to register on www.iqos.com, opt in to receive communication from Papastratos and have an order of any value delivered. Otherwise you may visit an IQOS Store.
I am having trouble with my subscription and changing my details on the IQOS website www.iqos.com
If you are having any trouble registering or changing your personal details on the IQOS website, you may contact us through LiveChat which is available on our website, by sending us a private message on IQOS Greece via email contact.gr@iqos.com. Now we are also available on Viber IQOS Support Greece. Otherwise you may contact us at 8001114767 (landline) or at 2104193888 (mobile). We are at your disposal Monday to Sunday 07:00-23:00.
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