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IQOS Device Replacement.
Did your device's heating blade break or do you see a LED light signal that you don't recognize? No problem!
Find the solution you are looking for by choosing one of the following ways:
Self-diagnose your IQOS device online
If you have a registered device, follow the instructions, find the solution to your problem, find out if you are eligible for a replacement, and get your new device shipped for free.
Sign in
Click on the icon at the top left corner of your screen to sign in.
My devices
Select the category MY DEVICES on the left side of the screen or at the top if you are browsing the mobile site.
Diagnose
Find the device you want to diagnose and click on SELF DIAGNOSE.
IQOS Stores and Corners
Do you want to visit an IQOS store so that IQOS experts can manage your replacement request? Now you can thanks to the strict hygiene rules we follow. Also, the free replacement service is also available through the Public and GERMANOS stores.
Traditional retail partners
Visit an IQOS Partner
You can also get the services that you need in a physical store. Visit one of the IQOS partners' traditional retail stores (kiosks and convenience stores). Find the nearest IQOS service point on the map.