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IQOS Care Plus

Unique services for you!

IQOS Care Plus also came to Greece bringing together the unique support services offered by IQOS.

Are you a registered IQOS user and your device has an active warranty? If so, you are a member of IQOS Care Plus from now on!

To see if your device has an active warranty, click here.

Discover the services of IQOS Care Plus

  • Accidental Damage Guarantee

Accidents can happen. We replace every part of your device for free when broken or worn.

The warranty of your device should be active.

Check whether it is valid through purchase receipt or my devices section.



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  • International
    Assistance

Signing up for IQOS Care Plus makes your trip carefree! For the first time you have immediate support even when abroad.

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  • Personal IQOS Coach

Not every beginning is easy, right? What would you say about some tips and advice? Your personal IQOS Coach will contact you to answer any questions regarding your device.

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  • Rapid Replacement

With over 300 support points all over Greece, same day delivery in Athens/Thessaloniki and free shipping regardless your location, replacing your device is faster than ever.

Same day delivery applies for replacements created until 12:00 (Monday - Friday)

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Join IQOS Care Plus

At an IQOS Store

Visit your nearest IQOS Store. The IQOS representatives will explain everything you need to know about IQOS Care Plus and help you with your registration.


Online

Sign in to your iqos.com personal account and visit the section my devices. If you have a device with an active warranty, register and automatically become a Care Plus member.


By phone

Call us on 800 111 4767 (toll free from a landline phone) or on 210 4193 888 (from your mobile) and enjoy all IQOS Care Plus benefits.

Visit your nearest IQOS Store. The IQOS representatives will explain everything you need to know about IQOS Care Plus and help you with your registration.


Sign in to your iqos.com personal account and visit the section my devices. If you have a device with an active warranty, register and automatically become a Care Plus member.


Call us on 800 111 4767 (toll free from a landline phone) or on 210 4193 888 (from your mobile) and enjoy all IQOS Care Plus benefits.

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

IQOS Support

   

Frequently Asked Questions about IQOS

Explore all faq's

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