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Welcome to IQOS Care
IQOS diagnostic tool
Let's fix your IQOS
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Which part of your device isn’t working?
IQOS 3.0
IQOS 3 designed to fit amazingly in your hands, it gives you hundreds of customization options to make it yours.
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First steps with IQOS
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Find a solution
We are here to help solve problems you are having with your IQOS.

IQOS Care Plus
Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
Frequently Asked Questions about IQOS
We care for you
This tobacco product is harmful to health and addictive.