Continue with login


IQOS 3 Details

IQOS is simple and intuitive to use - Discover more here

Quick Start

The basics to begin your heated tobacco experience.

Battery and charging

An easy step, easy to understand.

IQOS 3 Battery Status

Keep It clean

Keeping your device clean on a daily basis guarantees a continually great tobacco experience.

Our IQOS cleaning tools will help keep your device in top condition.

Pro Tips

Remember: Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.

IQOS 3 Tips No Twist

You only need to press once on the Holder's button to activate the heating blade. Once the light indicator goes from blinking to steady, it's ready to enjoy.

Pressing the button again may turn it off.

When the light stays white, it's ready to enjoy!

IQOS 3 Tips

Remember to keep your Pocket Charger battery charged daily for continual tobacco enjoyment. Try to charge it at the same time as you charge your phone.

* Charging faster if plugged to a wall power outlet than laptop's USB ports.

IQOS 3 Charger Tips

To ensure your IQOS delivers the best taste every time, clean your holder every day with our IQOS cleaning tools.

IQOS 3 Cleaning Tool

Learn even more with an IQOS COACHTM

Man Holding IQOS 3 White with Heets


Our IQOS Coach program is a free service available to all IQOS adult users.

A dedicated IQOS Coach will assist you every step of the way and offer one-on-one support on how to use your device and how to get the most out of your IQOS experience.

- Welcome phone call from your personnal IQOS Coach.
- An enjoyable and effective way to switch to IQOS.
- Personnalized replies to queries & follow-up communications.
- Support tailored to your exact needs and schedule.

Enroll during the purchase of a new device in one of our stores or contact us by phone.

We care for you



Send us your questions by clicking on the LiveChat icon at the bottom of the page

This tobacco product is harmful to health and addictive.
This site is about selling new tobacco products. Upon entry, you are stating responsibly that you are over 18 year old and a user of tobacco products.
Are you 18 years old or older and a smoker?
You must be 18 or over to access materials on this site