Welcome to IQOS Care
IQOS diagnostic tool
Let's fix your IQOS
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Which part of your device isn’t working?
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
We are here to help solve problems you are having with your IQOS.
Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.