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Welcome to IQOS Care

Man Holding IQOS 3 White

First steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Gold with Charger

Find a solution

We are here to help solve problems you are having with your IQOS.

Frequently Asked Questions about IQOS

We care for you

This tobacco product is harmful to health and addictive.
This site is about selling new tobacco products. Upon entry, you are stating responsibly that you are over 18 year old and a user of tobacco products.
Are you 18 years old or older and a smoker?
You must be 18 or over to access materials on this site