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Quick guides

The IQOS journey starts with Qoach

Find your personal Qoach and live the ultimate customer care experience within the first days of accustoming with your IQOS.

My First steps with IQOS

Discover how to use your IQOS device and what to expect in the IQOS kit.

Taking care of my IQOS device

Your resource for everything to do with keeping your device in perfect condition, including how to charge and clean your device.

Frequently asked questions

Contact support

Call center

We are here to talk to you.

Toll free from landline:
8001114767
Mobile:
2104193888

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