First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
ΣΥΝΕΧΕΙΑ
Welcome to IQOS Care
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.