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This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
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Can't find what you're looking for or are having issues with any of our products?
We are here for all your questions!

An IQOS ILUMA PRIME Holder and Pocket Charger in a box.

Online diagnostic tool

Sometimes all you need is a quick fix. With the IQOS diagnostic tool you can deal with any issue that arises with your device and/or proceed with its replacement if it is under warranty.

Start here
An IQOS ILUMA PRIME Holder and Pocket Charger in a box.

Find the answer to the most common questions

See the most frequently asked questions we receive from our consumers and find the answer you're looking for about your device, IQOS services and support.

FAQs
An IQOS ILUMA PRIME Holder and Pocket Charger in a box.

Text us on LiveChat

Chat in real time with an IQOS expert using LiveChat. The service is available daily from 09:00 in the morning to 23:00 in the evening. Just send us your question and we'll take care of the rest.

LiveChat

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These products are not risk free and provide nicotine, which is addictive. Only for use by adults.