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Online diagnostic tool
Sometimes all you need is a quick fix. With the IQOS diagnostic tool you can deal with any issue that arises with your device and/or proceed with its replacement if it is under warranty.
Start here
Find the answer to the most common questions
See the most frequently asked questions we receive from our consumers and find the answer you're looking for about your device, IQOS services and support.
FAQs
Text us on LiveChat
Chat in real time with an IQOS expert using LiveChat. The service is available daily from 09:00 in the morning to 23:00 in the evening. Just send us your question and we'll take care of the rest.
LiveChat
Something we haven’t covered?
There are several ways you can reach us.
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SubscribeYouTube
Watch how-to videos and guides.
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Give us a likeFacebook
Find useful tips and contact with our IQOS experts.
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Send an emailEmail
Send us an email. Our inbox is never full.
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ViberViber
Contact us on Viber.
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Give us a callPhone
Call an IQOS representative, daily 09:00 - 21:00.
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Stores near meStores
Find a store near you from our expanded network.