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THESE PRODUCTS ARE NOT RISK FREE AND PROVIDE NICOTINE, WHICH IS ADDICTIVE. ONLY FOR USE BY ADULTS WHO WOULD OTHERWISE CONTINUE TO SMOKE OR USE OTHER NICOTINE PRODUCTS.
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Contact us.

Can't find what you're looking for or are having issues with any of our products?
We are here for all your questions!
A woman in front of a laptop, holding an IQOS ILUMA i PRIME holder in Digital Violet color near the Pocket Charger.

Online diagnostic tool

Sometimes all you need is a quick fix. With the IQOS diagnostic tool you can deal with any issue that arises with your device and/or proceed with its replacement if it is under warranty.

Start here
A man is sitting on a couch, unboxing a new IQOS ILUMA i PRIME in Breeze Blue color.

Find the answer to the most common questions

See the most frequently asked questions we receive from our consumers and find the answer you're looking for about your device, IQOS services and support.

FAQs
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Text us on LiveChat

Chat in real time with an IQOS expert using LiveChat. The service is available daily from 09:00 in the morning to 23:00 in the evening. Just send us your question and we'll take care of the rest.

LiveChat

Something we haven’t covered?

There are several ways you can reach us.

  • Phone icon

    Phone

    Call an IQOS representative, daily 09:00 - 21:00.

    Give us a call
  • Store icon

    Stores

    Find a store near you from our expanded network.

    Stores near me
  • Email icon

    Email

    Send us an email. Our inbox is never full.

    Send an email
These products are not risk free and provide nicotine, which is addictive. Only for use by adults.