To step up your experience with the devices of the revolutionary IQOS ILUMA series. Bladeless induction heating technology in your pocket.
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IQOS device exchange program.
Give us back your old device. Get the new IQOS series with up to 30% discount. An ex-change for the better, for you and the environment.
How the exchange program works?
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Choose your new device
Discover IQOS ILUMA and IQOS ILUMA OASIS series. Pick the one that best suits your needs.
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Add it to your cart
Proceed to your exchange order by choosing your current device that you want to return.
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Enjoy your discount
You discount will be calculated in your cart and the amount will be excluded from your total.
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Return your old device
When delivering your order, give the device you have chosen to return to the courier.
Enjoy the new range for less
Pocked with breakthrough technology, IQOS ILUMA takes sensorial pleasures to the next level.
Why exchange?
To get the new device with a discount of up to 30%*, by bringing back your old IQOS.
To earn up to 600 extra redemption points on IQOS CLUB if you are member.
To contribute with us to protect our planet. All devices are forwarded for recycling to our specialized partner.
Top IQOS exchange service’s questions answered
No, you must have registered your device in your iqos.com account in order to exchange. Register your device here.
Upon delivery of your new device, you will need to return the old one you selected during the ordering process. Give us back only the holder and the pocket charger. Charging and cleaning accessories, tobacco sticks, as well as the box, won’t need to be returned.
The 30% or 15% discount rate depends on whether the device you are returning is under or out of warranty, respectively. The discount is applied to the price of the device after deducting the value of the 3 TEREA packages (12 €).You have the right to return the IQOS ILUMA device you purchased via exchange program within 30 days from the delivery of your order. In that case, we will refund your money. The old device you exchanged for IQOS ILUMA is non-refundable.
The service can be used up to 3 times per calendar year.
No. When you add a Trade-in device to your cart, all other contents (accessories, smoke bars) that you added will be removed. In case you want to shop TEREA tobacco sticks or accessories for your new IQOS ILUMA online, you will need to place a new order.
Of course! But only in IQOS stores. Find your nearest IQOS stores on the map. You can easily distinguish them from their special pin symbol in turquoise color. Alternatively, contact us and we'll take care of the rest.
No. The service is not available in the IQOS partner network, in traditional retail stores and gas stations. Available exclusively on iqos.com and IQOS stores.
Terms & Conditions
The 30% or 15% discount rate depends on whether the device you are returning is under or out of warranty, respectively. The discount is applied to the price of the device after deducting the value of the 3 TEREA packages (12 €).
Find here the terms and conditions for the IQOS device exchange program.