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Device firmware upgrade

We always want to offer you the best possible experience with your device!
We are constantly updating the software of our devices and now you have the opportunity
to upgrade your IQOS to the latest version immediately and for free.

We always want to offer you the best possible experience with your device! We are constantly updating the software of our devices and now you have the opportunity to upgrade your IQOS to the latest version immediately and for free.

Upgrade now

Why do a software upgrade

IQOS is an electronic device and needs software to operate.
If you notice operational difficulties on your device, we suggest you to check
for available updates for your charger and holder.

How to upgrade your firmware

connect to the IQOS WebApp

Connect to the WebApp

Enter the WebApp and sign in your IQOS account. Choose “Continue to WepApp” and connect your device using the original IQOS cable to your computer via a USB port.

select your IQOS device

Select your device

Select the device that you just connected via USB, click on "Pair Device" and then "Continue via USB ". Your browser will request access to your device. Click on the device name and click "Connect".

Upgrade your IQOS device

Upgrade

Navigate to "About my device" at the bottom of the screen. Click “Check firmware upgrade" for each of your device parts (pocket charger/holder). WebApp will recognize if an upgrade is available and will update it accordingly.




IQOS serial number

Have you received an upgrade notification?

If at least one of the devices registered with your IQOS account has a firmware update available, we have emailed you. The message you received contains the serial number of the device that needs upgrading. Do you know how to find the serial number?

Continue to the WebApp

IQOS advisors at IQOS Store

Visit an IQOS store

Having trouble checking your device for available updates? Come over an IQOS store and we will take care of the rest.

Locate your nearest store

Got questions?
See the Frequently Asked Questions section about the software upgrade service.

FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

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