General Terms and Conditions of Website Use

1. Our company

These terms (hereinafter referred to generally as the ‘Terms and Conditions’) govern your browsing in the website zyn.com iqos.gr (hereinafter the “Website’) that is owned by the societe anonyme with the name ‘PAPASTRATOS SINGLE-MEMBER CIGARETTE MANUFACTURING COMPANY SA’, doing business as ‘PAPASTRATOS SINGLE-MEMBER SA’, having its registered office in Aspropyrgos, at Imeros Topos, Kororemi, holder of General Commercial Registry No. 227601000, and Tax ID No 094011481 issued by the Athens Tax Office for Commercial Companies, telephone number 210 4193000, , fax number 210 4112303, (hereinafter ‘Papastratos’ or ‘the Company’ or ‘We/Us’) with regard to the services and procedures referred to herein.

These Terms and Conditions, together with PMI Group’s General Privacy Terms, constitute a set of terms and conditions that are implemented and apply to our relationship as far as all matters regulated hereunder are concerned (hereinafter referred to in their entirety as the ‘Terms of Use’).

2. To whom these Terms and Conditions apply ?

The present Website and its Terms are addressed exclusively to persons who cumulatively meet the following conditions:

i) they are natural persons, over 18 years old (age that must already be in any of your contact with our company and its products)

ii) they are smokers and/or users of other tobacco products, new tobacco products, e-cigarettes or nicotine products in general, or related products

iii) they reside or are staying in Greece; and

iv) have full legal capacity (hereinafter referred to as "you" or the "User" or "the Consumer").

3. Description of Our Website

3.1. Papastratos produces, represents and distributes in the Greek market, inter alia, new tobacco products consumed without combustion process (smokeless), electronic cigarettes and other nicotine products (electronic devices and consumables) and other related products as well as additives and accessories, as applicable (hereinafter the "Product" or the "Products").

3.2. This Website is a point of sale for the Company's Products. If you do decide to enter the Website, you do so on your own initiative after you submit a solemn declaration stating that you are an adult. The Website belongs to Papastratos which manages it in its entirety, but the sale of the Products may be carried out either by Papastratos itself or by Sellers in accordance with the General Terms and Conditions of Sale of Products through the e-shop or by telephone (collectively the "Remote Sales Channels"), as applicable. More specifically, sales may be made through cooperating companies that are third-party resellers of Papastratos or its agents, who may sell the Products marketed by Papastratos in Greece (hereinafter the ‘Sellers’), as defined in the General Terms and Conditions for Electronic Purchase of Products as applicable.

3.3. It is noted that if you intent to make a purchase through the Remote Sales Channels , it is essential that you create a personal account so that Papastratos and the cooperating Sellers can meet their legal obligations with regard to taking appropriate safeguards and measures as far as possible for the purpose of demonstrating compliance with applicable law, ethical practices, and our internal policies that are intended to prohibit the sale of tobacco products to minors. Thus, the creation of your account at the Website is necessary to further ensure compliance with the legal age limit of eighteen (18) years (which must be confirmed at the time of delivery of the Product to you). The creation of an Account also means than your residence within Greek territory is verified. If you have already created an Account on zyn.com you can use the same mobile phone and passwords to log in to your Account on iqos.gr and vice versa.

3.4. Important legal notice: The Products mentioned above in article 1.1 are sold through the Remote Sales Channels. The Website is addressed exclusively to persons who meet the requirements of article 2 and its sole purpose is to inform Consumers about the Products and the possibility to purchase Products at a distance on the initiative of the Consumer and does not constitute a suggestion or a solicitation for the purchase of a Product. Papastratos takes reasonable measures to avoid the sale of Products to minors (such as, but not limited to, declaration of age of majority when entering the Website or at the beginning of telephone communication, creation of an account, verification of age of majority at delivery, etc. reasonable measures on a case-by-case basis). Consumers access the Website and use the Distance Selling Channels of Papastratos on their own initiative and responsibility, recognizing and fully understanding the health risks of using nicotine products. We reserve the right to refuse access to the Website, the sale and/or delivery of Products to any person having any reasonable indication or evidence that they are in breach of the above terms and/or refusing to cooperate in confirming the above.

4. Website’s Features

4.1. Purchase of Products, add-ons, and accessories: You are given the opportunity, if you wish, to visit the e-shop to purchase Products. To this end, it is absolutely essential that the creation of an Account shall have taken place prior to purchase, in accordance with the specific provisions of Article 3.3 above. Electronic sales of the Products through the Remote Sales Channels are carried out in accordance with the Terms and Conditions for Sale of Products through the e-shop or by telephone, of which you will be made aware and shall have accepted before the completion of your purchase.

It should be noted that Papastratos is not a contracting party to the Product sales agreements between each respective Seller and the buyers of Products purchased through the e-shop. It therefore bears no liability for the fulfilment of their contractual obligations, or for any other issue that may arise as a result of or occasioned by the purchase of a Product through the e-shop.

4.2. Nearest store locator: It also provides you with an automated tool that you can use to find the nearest physical store selling our Products. This tool is made available to you exclusively for your convenience, and the results it produces depend entirely on the information entered by you at the given time. Papastratos bears no responsibility in relation to the results exported with the use of the automated tool, nor for any inaccuracy or deviation the results in relation to actual distances.

4.3. Information section on the Company's Products: Papastratos provides varied content information on the Products and their operation in general via informative articles, photos, and videos that are available at its Website as a tobacco product sales point. Such information is provided so that you may receive essential product information, as well as to provide the minimum information that must be made available to adult tobacco product consumers, without being a suggestion or encouragement to purchase tobacco products. In all cases, the respective posts are made within the Website, which is a legal point of sale for tobacco products.

4.4. Communication with Papastratos: Communications from Papastratos with you via the tools available on our Website takes place at your own initiative and request, and not at the initiative of Papastratos. Even in cases where Papastratos communicates with you using the contact information that you have submitted to us, communications will take place at your prior request and under the terms of the Papastratos Privacy Policy, as well as the specific terms of the respective program which you will have been made aware of before you sent your request for communication.

5. Terms and conditions of access and use of the Website

5.1. In principle, you will gain access to the Website only if you declare responsibly that you are over 18 years of age. You may only make purchases through the e-shop if you have already created or you already have an Account, as indicated above in article 3.2.

5.2. The Website is also exclusively addressed at users residing or staying in Greece. Access to the Website is prohibited for devices and IP addresses that are not within the Greek territory.

5.3. Under these Terms of Use, you are granted non-exclusive license for access and personal use of the Website for the purposes specifically detailed in these Terms of Use. This license does not under any circumstances imply license to download or modify the Website or any part thereof, which is permitted only with the written authorisation of Papastratos. Access license granted hereunder does not allow any resale or commercial use, reproduction, creation of copies, copying, transmission, announcement, circulation, amendment, or concession of permission, or concession to any other form of exploitation of this Website or its content, any collection and use of any catalogues, descriptions or photographs of products, any derivative use of this Website or its content, any receipt or copying of account details for the benefit of another commercial trader, or any use of data extraction tools, bots, or other similar data collection and extraction tools. Use in any manner, or any other form of exploitation of the Website and its content for professional or commercial purposes, is strictly prohibited. Papastratos and its licensors reserve exclusive rights over the domain name ‘iqos.gr’ and “iqos.com”. In addition, all trademarks appearing on the Website are duly subject to legal protection.

5.4. We ask you not to post or share the content of the Website publicly or individually with third parties. Any posting by any user of content from this Website to any other third-party website shall not automatically enable access to the content of this Website. Access to it and purchase are possible only if the conditions of Article 2.1 and 2 above are cumulatively met. Accordingly, in order for any third party to gain access to the Website, even if they access it through a specific link published by a user on any website, they must first declare that they are over 18 years of age. The User must take all reasonable steps to prevent posts appearing on websites addressed to minors.

5.5. It is expressly forbidden to approach any minor in order to inform or encourage them to use this Website or our Products.

5.6. YYou must abstain from any use of the Website in an unlawful, offensive, or obscene manner, in contravention of these Terms and Conditions. Use of the Website is granted only if you act in a fair and lawful manner, and refrain from any action that causes or may cause damage to the reputation of Papastratos or its undesirable exploitation. In addition, creating links that imply any kind of relationship with Papastratos or approval or support from Papastratos when such relationship does not exist is strictly prohibited. The Website may not be placed in a frame on any other website and it is prohibited to create a link to any part of this Website other than the home page that includes legal age declaration under any circumstances. Papastratos reserves the right to withdraw permission for the creation of links without justification, without liability for compensation, and without prior warning.

6. Intellectual Property, Software, Content and Trademarks

6.1. The intellectual property rights over the software as well as the content and the trademarks shown on the Website belong either to Papastratos, or to its affiliate companies, or companies of the Philip Morris Group, or to other lawful beneficiaries, and are protected by the applicable laws on intellectual property rights. Users and any other third parties do not have and do not acquire any permission or consent to use the trademarks of Papastratos, or trademarks belonging to companies of the Philip Morris Group in any manner, without the special written permission of Papastratos.

6.2. The display and presenetaion of the Website’s content may not be taken as transfer and/or concession of license and/or a right to use said content. You may save, print, and display available content for personal use only. Users and any third parties are prohibited from publishing, handling, distributing, copying in whole or in part, transferring, processing, storing, republishing, modifying or otherwise reproduce, in any form, any part of the content or copies of the content displayed on this Website. In the event of unauthorised use, the permission conceded by Papastratos authorising access to the Website shall automatically and immediately cease to apply.

6.3. You are prohibited from using frames or frame techniques in order to frame any trademark, logo, or other proprietary information (including images, text, page layout, or format) of the Papastratos Website and its affiliate companies, or the companies of the Philip Morris Group, without its written consent. The User is not allowed to use any ‘meta-tags’ or any other ‘hidden text’ based on trade names or trademarks of Papastratos or its associated companies, or companies of the Philip Morris Group, without its written consent.

7. Special term

7.1 It is expressly pointed out that our Company does not provide any kind of advice or guidance on health issues, for which your doctor is solely responsible, whom you should contact directly and whose advice you should follow. If in the course your communication with us, you voluntarily and of your own initiative raise any health issue, our Company is only obliged to record the incident (completely anonymously) and report it to the competent authorities, as provided for by law.

7.2. Our Products are intended for adult consumers who register as smokers and who would otherwise continue to smoke or use nicotine Products and they do not constitute an alternative to quit smoking, nor are they designed to be an aid for giving up. They are not harmless, they contain nicotine which is addictive. Further information about the risk is available on the Website iqos.gr.

Limitation of Liability of Papastratos

8.1. You enter and navigate the Website on your own initiative and at your own risk, fully aware that you are visiting a point of sale for tobacco products having provided your solemn declaration that you are over 18 years old and a smoker.

8.2. Your connection to the Website is conducted through technical means and via the providers of your choice. Papastratos shall provide no guarantees of the following: (i) the proper operation of the Website and the rest of applications; (ii) rights of access and use; (iii) the full, accurate, and updated nature of the contents, the information, or the data available on each Website; (iv) the absence of any defects or errors in the content and/or the operation of the Website; (v) the absence of viruses or other malicious software; and (vi) the absence of certain attributes that might be expected in relation to the Website and the other applications, or their content. Therefore, Papastratos wishes to inform you that the entire content of the Website, and the Product information (which can be purchased by the User only through the e-shop) are provided ‘as is’, without any requirements or other guarantees as to their truthfulness, accuracy, or suitability for the use or the purpose for which the Products to be sold are intended.

8.3. Papastratos takes any reasonable measures to prevent unauthorised access to the Website, i.e. by persons not meeting the requirements set out in Article 2 above as described in these terms. For this purpose, among other things, access to the Website is automatically deactivated after 30 minutes without any further action on your part (so that the Websites do not remain open for viewing). However, you must also take all possible precautions to avoid use of the Website by unauthorised persons, such as, for example, avoiding making use of the website in the presence of such persons (e.g. minors, vulnerable groups in relation to tobacco Products, etc.) or leaving the website open with or without your supervision in front of such persons.

You agree to indemnify, defend and relieve Papastratos, the companies of the Philip Morris International Group and its directors, executives, employees, consultants, agents and associates of any and all third party claims, liability, damages and/or costs arising due to or on the occasion of any culpable, illegal or non-contractual use of the Websites by you or the culpable breach by you of any of the Terms of Use. In any case, you must promptly notify Papastratos at contact@iqos.gr or through the Website in the ‘Support’ field, or at the telephone numbers 800 111 4767 (charge free from a landline) and/or 210 4193888 (charges depend on the telecommunications provider), if you have become aware or have reasonable suspicion or indications that the Websites has been used (even if it is due to negligence on your part) in an illegal or non-contractual manner, so that Papastratos can take the necessary steps to limit any damages.

8.5. This Website contains hyperlinks (links) to other Websites, which are not connected with Papastratos, and whose content is not controlled by the latter (the ‘Linked Websites’). Accordingly, Papastratos cannot guarantee the correctness, legality, completeness, updating, truth, accuracy or quality of the content posted on the Linked Websites and is not responsible for it or for any loss or damage that may be caused by or due to its use either because of or on the occasion of Product sales through it. Papastratos in no way endorses or accepts or approves the content or services of the Linked Websites, to which users are referred via hyperlinks.

9. Other Terms

Papastratos reserves its rights, indicatively, and not exclusively, to the following:

9.1. to change part or all of these Terms of Use at any time and to choose the manner in which Users are informed as appropriate (either individually via personal contact information, or by public posts on its Website or a combination thereof or in any other way, at its discretion);

9.2. to renew or upgrade part of or the entire content of the Website;

9.3. renew or upgrade part of or the entire interface, organisational structure, or configuration of the Website, as well as its technical specifications, and99.4. limit access to the whole Website or part thereof. Papastratos also reserves the right, without justification and without prior notice to Website Users, to cancel, suspend (permanently or temporarily), or to terminate operation of the Website at any time.

10. Applicable law and jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of Greece. Users unconditionally agree, by acceptance of these Terms and Conditions, that any dispute against Papastratos that may arise from the use of the Websites, or for the purpose of resolving issues arising in execution or interpretation of the Terms of Use, shall fall under the exclusive jurisdiction of the competent courts of the city of Athens in Greece.

11. Final provisions

11.1. Should any term be deemed abusive or is cancelled, this shall not affect the remaining terms, which shall continue to apply and remain binding on the parties. In any case, to the extent that this is feasible, a single term/sub-term or part thereof may be treated individually, in order for the remainder to be rendered valid and the term shall be construed accordingly. Otherwise, you agree that the term must be corrected and shall be construed in a manner that most approximates to the original meaning of the term/sub-term, in accordance with the law.

11.2. Any delay by the parties in exercising some or all of the rights stemming from these Terms shall not result in the weakening or waiver of such rights, which may be exercised at any time at a later stage, at the discretion of their holders.

11.3. The headings contained in these Terms and Conditions are used for reference purposes only, and shall not affect the meaning or interpretation thereof.

Last updated May 2024.