IQOS diagnostic tool
Let's fix your IQOS
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Which part of your device isn’t working?
IQOS 3.0 DUO
IQOS 2.4 Plus
Got a question?
Find the answer in our FAQs.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 9 am to 9 pm. Just give them a message and they’ll say hello within seconds.Let's chat
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Send us a tweet
Our Twitter account is available every day from 9 am to 9 pm. Tweet us your questions and we’ll get back to you in a flash/minutes.Tweet us
Send us a mail
Write to us. Our inbox is never too full.Email us
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.Look through our FAQ
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.