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IQOS diagnostic tool
Let's fix your IQOS
Please select your device to see the relevant content
Which part of your device isn’t working?
IQOS 3.0 DUO
IQOS 3 DUO provides you with two consecutive uses without the need to recharge in between HEETS.
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IQOS Multi
Once this heated tobacco system is fully charged, enjoy 10 back-to-back, uninterrupted tobacco moments.
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IQOS 3.0
IQOS 3 designed to fit amazingly in your hands, it gives you hundreds of customization options to make it yours.
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IQOS 2.4 Plus
IQOS 2.4 PLUS is intended to sync with our Bluetooth app, to get you started with features such as device pairing, and much more.
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IQOS 2.4
The perfect start of journey from cigarettes towards a new level of tobacco enjoyment.
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Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our personal coaches in real time. They’re available every day from 9 am to 9 pm. Just give them a message and they’ll say hello within seconds.
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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
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Send us a tweet
Our Twitter account is available every day from 9 am to 9 pm. Tweet us your questions and we’ll get back to you in a flash/minutes.
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.