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IQOS diagnostic tool

Let's fix your IQOS

Please select your device to see the relevant content

Which part of your device isn’t working?

IQOS 3.0 DUO

IQOS 3 DUO provides you with two consecutive uses without the need to recharge in between HEETS.
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IQOS Multi

Once this heated tobacco system is fully charged, enjoy 10 back-to-back, uninterrupted tobacco moments.
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IQOS 3.0

IQOS 3 designed to fit amazingly in your hands, it gives you hundreds of customization options to make it yours.
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IQOS 2.4 Plus

IQOS 2.4 PLUS is intended to sync with our Bluetooth app, to get you started with features such as device pairing, and much more.
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IQOS 2.4

The perfect start of journey from cigarettes towards a new level of tobacco enjoyment.
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Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Use our live chat

    Use our live chat

    Chat to our personal coaches in real time. Just give them a message and they’ll say hello within seconds.


    Daily 09:00 - 23:00


    Let's chat
  • Facebook us

    Facebook

    Visit our page and chat to an IQOS expert


    Daily 09:00 - 23:00

  • viber

    Viber

    Don’t hesitate to message us on Viber. An expert from our team will get back to you as soon as possible!


    Daily 09:00 - 23:00

  • Send us an email

    Email

    contact.gr@iqos.com
    Send us an email, so we can solve any question you may have about your IQOS device.


    Daily 09:00 - 23:00

  • Store locator

    Store locator

    Find the closest store to you and let’s solve your questions in person!

  • Give us a ring

    Phone

    Give us a call on
    800 111 4767 (from landline toll free)
    210 4193 888 (from mobile)


    Daily 09:00 - 23:00

This tobacco product damages your health and is addictive.
  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.