HeatControl Technology - FAQs

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It’s not for people who have quit smoking or have never smoked.

IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a flavourful vapour that contains nicotine.

IQOS and HEETS tobacco sticks are not for people under 18 years old. Please see the Important Information for more details.
No. IQOS is not a device intended to help you quit smoking. If you’re thinking about the health effects of smoking, your best option is to quit tobacco altogether.
IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It gives you a real tobacco taste without fire, ash or cigarette smoke, and less smell than cigarettes.
If you’re thinking about the health effects of smoking, your best option is to quit tobacco and nicotine altogether.
No, you can’t. Your IQOS device has been designed to work exclusively with HEETS tobacco sticks, and vice versa. By using both together, you can enjoy the scientifically-proven benefits of IQOS.
You should always respect the rules of the place you’re in, and use common sense when using IQOS around other people, including children under the age of 18. You can use IQOS in some indoor public places if you see the ‘IQOS friendly place’ sign.
If you’re travelling on a plane, you should ask permission from airline staff before using IQOS – most airlines currently don’t allow you to smoke or use tobacco alternatives on their aircraft.
The make up of IQOS aerosol is significantly different from cigarette smoke.
If you’d like to use IQOS outside of Greece, please observe the local regulations that apply for tobacco products.

The permissibility of importing HEETS tobacco sticks can vary from country to country. When traveling abroad, you should familiarize yourself with local import regulations. Before departing on your journey, please check the quantity that is permissible to bring into your destination country. You can find the regulatory details on the website of the embassy of your travel destination.

For HEETS, the limit on how many tobacco sticks you can take on holiday is similar to cigarettes and may vary from country to country. Before you leave for holiday, double check the allowance set by the country you’re travelling to.

Customs authorities in the country you’re visiting may challenge you if you bring in more tobacco sticks than is allowed. They could also take them from you and ask you to pay a fine.
Our friendly Customer Care team are always happy to help:

• Through LiveChat on iqos.com

• By email: contact.gr@iqos.com

• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)
No, IQOS doesn’t produce smoke because it doesn’t burn tobacco. It generates a tobacco vapour - this is what you see when you use your IQOS.
This tobacco product is harmful to health and addictive.
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This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.