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THESE PRODUCTS ARE NOT RISK FREE AND PROVIDE NICOTINE, WHICH IS ADDICTIVE. ONLY FOR USE BY ADULTS WHO WOULD OTHERWISE CONTINUE TO SMOKE OR USE OTHER NICOTINE PRODUCTS.
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ILUMA Stick Remover

How to get and use the broken TEREA tobacco stick remover.

A woman holding an IQOS ILUMA device while looking at a laptop.

Get it for free.

If this is your first ILUMA Stick Remover, you can get it for free with an order worth €20 or more. All you have to do is contact us via LiveChat, so we can place your order together.

Text us on LiveChat

An IQOS ILUMA Holder and Pocket Charger in a box.

Turn off your device before using the tool

Before using the ILUMA Stick Remover tool, ensure that IQOS ILUMA device is turned off, and has cooled down after its last use. Prepare your IQOS ILUMA device before using the ILUMA Stick Remover:

For IQOS ILUMA PRIME and IQOS ILUMA devices:

  • 1. Place the holder inside the pocket charger.
  • 2. Press the on/off button for 4 seconds.
  • 3. Remove the holder from the pocket charger and quickly press the holder’s button to check that the device is switched off.
  • 4. If no lights appear, the holder is off. This means you may proceed with stick extraction.
  • 5. If the lights are still on, the device is not switched off. In this instance, please follow the initial steps again.

For IQOS ILUMA PRIME and IQOS ILUMA devices:

  • 1. Quickly press the device’s on/off button.
  • 2. If no lights appear, the device is turned off. This means you may proceed with stick extraction.
  • 3. If the lights are still on, the device is not switched off. In this instance, please repeat step number one.

After following the steps above (specific to your device type), you can proceed to the next step - removing the broken TEREA tobacco stick.

Important note: The holder ring should not be removed when the ILUMA Stick Removal tool is being used. This is to prevent potential scratching of the heating chamber of the holder.

A charging cable being inserted into an IQOS ILUMA holder.

Remove the broken TEREA stick

  • 1. Take off the cap of the ILUMA Stick Remover. Then, carefully insert the hook of the ILUMA Stick Remover into the holder, until the plastic top part of the tool touches the holder.
  • 2. The ILUMA Stick Remover should be rotated approximately 90 degrees, then pulled out carefully to extract the piece of broken stick.
  • 3. Once the remaining part of the stick has been removed, ensure that there is no debris left in the bottom of the heating chamber.
Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. See Important information.

An illustration showing how IQOS ILUMA is responsive to hand gestures.

How to prevent the TEREA stick from breaking inside my IQOS ILUMA?

IQOS ILUMA devices are made to ensure a high-quality experience, provided you use them correctly. When using your IQOS ILUMA, ensure that you are maintaining the device correctly. Here are some tips on how to keep your IQOS ILUMA device in optimal condition:

  • 1. Ensure the TEREA stick is fully inserted into the holder until the curved line on the filter is pointing out, just on top of the holder.
  • 2. Avoid putting excessive pressure on the TEREA stick to prevent it from getting stuck in the device.

IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device.

Do you need an extra ILUMA Stick Remover?

If you are an IQOS CLUB member, you can make it yours by redeeming 200 points and placing an order worth €20 or more. Enter the IQOS CLUB, get your voucher and then talk to us.

Enter IQOS CLUB