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Your very own personal coach
A helping hand in getting to know IQOS.
A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS tobacco sticks, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Ready to make the switch?
Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.
Click for a coach
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our personal coaches in real time. They’re available every day from 9 am to 9 pm. Just give them a message and they’ll say hello within seconds.
Let's chat -
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Facebook Page -
Send us a tweet
Our Twitter account is available every day from 9 am to 9 pm. Tweet us your questions and we’ll get back to you in a flash/minutes.
Tweet us -
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ -
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.