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These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.

IQOS red light - The solution is on YouTube

By IQOS Team

iqos red light

If you see a red light on your IQOS pocket charger, you do not need worry. There is a solution, that may help! Reset your device.

Are you sure that you know the right steps? Alex, from your special team, knows them well and is waiting for you at the official IQOS YouTube channel to explain them all. In fact, from now on he will help you with everything related to your device’s use.

Reset - Step 1: Put the IQOS holder into the pocket charger.

What’s going next? Which button do you need to press and for how long? Find all the answers in Alex's video on YouTube. Watch the instructions carefully and follow the steps one by one.

And of course, if you need any help, you can contact IQOS customer support team the way you prefer.

These products are not risk free and provide nicotine, which is addictive. Only for use by adults.