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This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
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Customer Service & Support

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Customer Service: IQOS Care Team is Always by your Side!

Want to learn more about the IQOS Care Team? Click on the article!

Customer Service & Support By IQOS Team
woman opening an IQOS 3 DUO Gold while drinking coffee

IQOS Warranty – Everything you need to Know

Eager to learn more about the IQOS warranty? Click on the article!

Customer Service & Support By IQOS Team
woman receives IQOS package on her door

IQOS Home Delivery even on the Same Day

Are you in a hurry to have everything prepared for your holidays but don't have enough time to shop your favorite...

Customer Service & Support By IQOS Team
IQOS'S Care Team's phone numbers on HEETS packs

Find the solution on your pack!

On the right side of every HEETS pack you may find the IQOS Care Team phone numbers.

Customer Service & Support By IQOS Team
IQOS Advisor Support

We celebrate the National Customer Service Week

During the National Customer Service Week, October 7 – 12, we have a reason to celebrate.

Customer Service & Support By IQOS Team
These products are not risk free and provide nicotine, which is addictive. Only for use by adults.