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These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.
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Customer Service & Support

IQOS service team is at your side 7 days a week, offering comprehensive support from the very first moment. Find out about the available ways to contact us, the opening hours and learn useful tips for your IQOS device.

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Hands holding an IQOS ILUMA i

Accidental Damage coverage

Learn about Accidental Damage coverage benefits!

Customer Service & Support By IQOS Team
Man opening IOQS ILUMA i Prime box

2016 – today: The journey of the IQOS warranty

Learn everything about the journey of IQOS warranty from 2016 to today.

Customer Service & Support By IQOS Team
IQOS Support Points

IQOS support, everywhere

Our expert team is always there for you, anytime, anywhere. At IQOS stores and selected retail locations, you will...

Customer Service & Support By IQOS Team

Customer Service: IQOS Care Team is Always by your Side!

Want to learn more about the IQOS Care Team? Click on the article!

Customer Service & Support By IQOS Team
woman opening an IQOS 3 DUO Gold while drinking coffee

IQOS Warranty – Everything you need to Know

Eager to learn more about the IQOS warranty? Click on the article!

Customer Service & Support By IQOS Team
These products are not risk free and provide nicotine, which is addictive. Only for use by adults.