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International assistance

Get support when you're away from home.

A woman holding travel documents.
A man with a rucksack holds an IQOS device.

With you wherever you go.

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A woman looking at the back of an IQOS box.

How do you get access?

In order to access the service you will need to create your account at the iqos.com, register your device and become a member of IQOS CLUB* before your departure.

*The International Assistance service applies to IQOS CLUB members only.

Enter IQOS CLUB

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

Where in the world are you covered?

Armenia, Bulgaria, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Guatemala, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Moldova, New Zealand, Palestine, Netherlands, Poland, Portugal, Reunion Island, Dominican Republic, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Turkey, Ukraine, United Kingdom.

Terms and conditions

Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. This service will not affect your legal rights or the warranty of your IQOS in the country where you bought in. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the exchange. Problems with IQOS devices are defined in terms of material or workmanship, when used as set out in the IQOS user guide.

Got a question?
Find the answer in our FAQs.

See FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.