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THESE PRODUCTS ARE NOT RISK FREE AND PROVIDE NICOTINE, WHICH IS ADDICTIVE. ONLY FOR USE BY ADULTS WHO WOULD OTHERWISE CONTINUE TO SMOKE OR USE OTHER NICOTINE PRODUCTS.
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International assistance

Get support when you're away from home.

Garnet Red IQOS ILUMA i PRIME device above its charger, on a table near a couch
Woman holding a Garnet Red IQOS ILUMA device

With you wherever you go.

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country.

Man holding an IQOS ILUMA i device package, sitting in front of a woman

How do you get access?

In order to access the service you will need to create your account at the iqos.com, register your device and become a member of IQOS CLUB* before your departure.

*The International Assistance service applies to IQOS CLUB members only.

Enter IQOS CLUB

Two hands unwrapping an IQOS ILUMA i PRIME device

Where in the world are you covered?

Europe. Middle East. Asia. Latin America. Africa. International Support covers more than 65 countries across 5 continents.

Traveling abroad? The list of countries is constantly being updated — contact the International* Support Team during your trip or reach out to the Greek IQOS support team before your trip to find out if the service is available in the country you’re traveling to.

*Free of charge at 00800 2559 2559, or if there are restrictions on your connection, call 0041215478888 (charges apply — contact your mobile provider for details).

Terms and conditions

Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. This service will not affect your legal rights or the warranty of your IQOS in the country where you bought in. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the exchange. Problems with IQOS devices are defined in terms of material or workmanship, when used as set out in the IQOS user guide.

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