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International assistance

Get support when you're away from home.

Garnet Red IQOS ILUMA i PRIME device above its charger, on a table near a couch
Woman holding a Garnet Red IQOS ILUMA device

With you wherever you go.

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country.

Man holding an IQOS ILUMA i device package, sitting in front of a woman

How do you get access?

In order to access the service you will need to create your account at the iqos.com, register your device and become a member of IQOS CLUB* before your departure.

*The International Assistance service applies to IQOS CLUB members only.

Enter IQOS CLUB

Two hands unwrapping an IQOS ILUMA i PRIME device

Where in the world are you covered?

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.

Are you travelling abroad? Contact the Customer Support Team of the host country to inform you if International Assistance is available.

Terms and conditions

Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. This service will not affect your legal rights or the warranty of your IQOS in the country where you bought in. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the exchange. Problems with IQOS devices are defined in terms of material or workmanship, when used as set out in the IQOS user guide.

Got a question?
Find the answer in our FAQs.

See FAQs

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We’re here for you in-store or at your fingertips. You choose.