Your review should:
be your own honest and accurate review of the product; and
focus on your experience of the IQOS product itself (in particular the product’s features, quality and design) as opposed to your purchasing or delivery experience.
We will reject and will not post your review if you do any of the following:
review your customer service or delivery/shipping experience – we want reviews to focus on the product itself;
mention any competitor’s name or product;
mention any perceived health benefits or make any claim indicating that our products are risk free, healthier or safer than other tobacco or nicotine products, or that they’re non-addictive;
suggest that our product should be used as a smoking cessation device or to help anyone quit tobacco and/or nicotine use;
suggest that our device should be used by non-smokers or people under the age of 18;
mention any unexpected health or safety problem that you believe may have been caused by use of a particular tobacco product and/or exposure to a tobacco product – if you have such an experience, please immediately contact our customer care team here instead;
include any aggressive, threatening, trolling, discriminatory, profane or vulgar language; or
include any personal data.
If you have any questions or complaints about our devices, we want to help, so please contact our customer support teams here .
When you submit a review, ask or answer a question, or otherwise submit content to us using the Review Service (the “Content”), you agree that:
You are the sole author and owner of the intellectual property rights in the Content and it is your own original work;
All "moral rights" that you may have in such Content have been voluntarily waived by you;
All Content that you post is accurate and not misleading;
You are at least 18 years old and you are a smoker or a user of IQOS products;
You further agree that you will not submit any Content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any unapproved third party;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
That contains any computer viruses, worms or other potentially damaging computer programs or files.
You grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute the Content and/or incorporate such Content into any form, medium or technology throughout the world without compensation to you.