Receive even on the same day
For orders until 12:00 noon with destination Athens. After 12:00 and for orders to land destinations, delivery takes place in 1-3 working days. Shipments to hard-to-reach areas and islands in 1-5 working days.
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Why to shop on IQOS.com
When you place an online order at IQOS.com, you can enjoy same-day delivery to your preferred location, be it a store or your home. Plus, you get free order returns and a money-back guarantee.
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Free delivery for orders over €49
For purchases over €49, you can place your online order and receive it at your doorstep without delivery costs. For orders of smaller value, the cost will be 2.5€ regardless of your location!
What comes next
Pickup from an IQOS Store
Complete your order and choose to pick it up from your nearest IQOS store even on next working day, at no extra charge, regardless of the amount of your order.
IQOS CLUB points automatically
You won't lose a point! By shopping online, the points from your purchases are automatically added to your IQOS CLUB account. Climb the tiers faster and redeem your points in discount coupons for your next purchases.
Order tracking
See where your order is at any time by selecting Track order from the order history in your profile. For deliveries in Athens, you can watch the driver live until the delivery. Simply follow the link you will receive via SMS.
Money back guarantee
We refund your money within 30 days of purchase if IQOS is not the right product for you. Applies to IQOS and lil devices only and it is valid for new users. Tobacco sticks and pods cannot be returned.
Free order return
You have 14 days to return your online order to us, free of charge. Contact us to inform you about the return process.
What comes next
Receive even on the same day
For orders until 12:00 noon with destination Athens. After 12:00 and for orders to land destinations, delivery takes place in 1-3 working days. Shipments to hard-to-reach areas and islands in 1-5 working days.
Pickup from an IQOS Store
Complete your order and choose to pick it up from your nearest IQOS store even on next working day, at no extra charge, regardless of the amount of your order.
IQOS CLUB points automatically
You won't lose a point! By shopping online, the points from your purchases are automatically added to your IQOS CLUB account. Climb the tiers faster and redeem your points in discount coupons for your next purchases.
Order tracking
See where your order is at any time by selecting Track order from the order history in your profile. For deliveries in Athens, you can watch the driver live until the delivery. Simply follow the link you will receive via SMS.
Money back guarantee
We refund your money within 30 days of purchase if IQOS is not the right product for you. Applies to IQOS and lil devices only and it is valid for new users. Tobacco sticks and pods cannot be returned.
Free order return
You have 14 days to return your online order to us, free of charge. Contact us to inform you about the return process.
More online tools for you
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Device auto-registration
When buying a new device online, it is automatically registered in your profile. So, you can easily track its warranty, use the diagnostic tool or easily request its replacement.
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Order history
Track your order history and repeat any of your orders with just a few clicks.
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Real-time support
Talk to an IQOS representative about everything you want to know regarding your order.