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Troubleshoot your
VEEV NOW ULTRA

Find the answers to the most common issues.

Close up of VEEV NOW ULTRA vape mouthpiece with brown ring and vibrant brown V logo in the background
Close up of the VEEV NOW ULTRA mouthpiece with red ring.

What to do if my VEEV NOW ULTRA is leaking e-liquid?

Droplets of liquid that are visible on the cartridge or mouthpiece of the device, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. Do not use this product if the device appears damaged, tampered with, broken, or leaking. In case of contact with leaking e-liquid from VEEV NOW ULTRA, wash the affected area immediately with soap and water.

VEEV NOW ULTRA lights blinking on the device

What does it mean when the LED light blinks or is OFF on VEEV NOW ULTRA?

VEEV NOW ULTRA is designed for simplicity and convenience of use. A simple LED lighting system shares updates on battery status. The LED will fade in and out during usage, indicate the device is working. When the light is blinking red then white 3 to 5 times and stop working, your device is fully used. If the light blinks red 10 times, your device is warning of an error. If you can’t puff on the device or the light is OFF, ensure your battery is not depleted and your fingers are not blocking the air inlet holes.

VEEV NOW ULTRA disposable vape with red ring on mouthpiece

Do I need to replace any part of VEEV NOW ULTRA?

VEEV NOW ULTRA is designed for simplicity and convenience of use, and there are no parts that should be replaced in the device. The device is not designed to be used with interchangeable pods: therefore, there is no maintenance, no cleaning, no charging, no refilling needed.

Got a question?
Find the answer in our FAQs.

See FAQs

Older generation devices’ support

We keep offering support service for devices that are no longer available for sale in an expanded network of partners. If necessary and if you are entitled to a device or component replacement, we will ensure that we can proceed, for a reasonable period after a product’s delistυ, based on the stock.

In the event that there is no stock of a specific product for replacement, we give you the opportunity to get a new one of the same or newer technology.

This way, we ensure that our services fully satisfy your support needs, regardless of the device you use.

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