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We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Welcome to IQOS Care

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you another one for free*.

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Accidental damage cover

If you accidentally damage your IQOS VEEV device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon

    Use our live chat

    Chat to our personal coaches in real time. They’re available every day from 9am to 9pm. Just give them a message and they’ll say hello within seconds.

    Let's chat

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    Facebook us

    We're very social on our social media, so feel free to message us with any questions and we'll get back to you in minutes.

    Our Facebook Page

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    Get in touch with us on Viber.

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    Send us an email

    Write to us. Our inbox is never too full.

    Email us

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    Store locator

    Find a local IQOS shop with our store locator.

    Store locator

  • Phone icon

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

    Get in touch