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Your first steps with
IQOS ILUMA i ONE

Green IQOS ILUMA i ONE above a violet IQOS ILUMA i ONE
Hand holding an IQOS ILUMA i ONE device with violet sleeve

How to use your new IQOS ILUMA i ONE

Here’s how to use your IQOS ILUMA i ONE for the first time.

1. Press and hold the ON/OFF button of your device for 4 seconds and then release; Your device Status Lights will turn ON slowly.

2. Before first use, fully charge your device for approx. 90 min following the enclosed Safety Warning & Instructions.

3. Slide to open the cap. Insert a SMARTCORE ™ stick (ΤEREA/LEVIA) up to the filter line, until the device vibrates and Light(s) pulse(s).

4. Preheating happens automatically after 1st vibration or by pressing the button for 1 second. The device is ready to use after the 2nd vibration.

5. During use, the Status lights will indicate the remaining time of your experiences. When the device vibrates and the light flash, you have 2 last puffs or 30sec left.

6. Once your experiences finished, remove the used SMARTCORE stick and dispose as per Safety Warnings & Instructions.

7. Slide to close the cap.

Find out how the IQOS ILUMA i ONE works.
IQOS ILUMA i device being picked out of its charger, with customed sleeve and ring

How to charge your IQOS ILUMA i ONE

Follow these easy steps to ensure the optimal charging for your device:

1. Plug the AC Power Adaptor (sold separately) and cable to your device and then to a wall power outlet for 90 min for full charge.

2. During charging, the strip lights on the device will pulse.

3. If your device is fully discharged, the first light may take a few seconds to start blinking yellow. Once the device goes over 7% of charge, the color of the blinking light will change from yellow to white.

4. While charging, the status light blinks, indicating the level of the charge:

  • All 4 strip lights turn solid white: 100% charge level
  • 3 strip lights turn solid white: 75% charge level
  • 2 strip light turn solid white: 50% charge level
  • 1 strip light turn solid white: 25% charge level

Watch the tutorial to learn more on how to charge IQOS ILUMA i ONE.

Blue IQOS ILUMA i ONE above a terracotta IQOS ILUMA i ONE

IQOS ILUMA i ONE advanced feature

FlexPuff

  • FlexPuff is a smart feature that can be managed in the IQOS App (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes.
  • Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.
  • If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min.
  • FlexPuff αctivation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences.
  • When the device vibrates and the light flashes, you have 2 last puffs or 30sec left.

IQOS ILUMA i ΟΝΕ usage tips

IQOS ILUMA i ΟΝΕ usage tips

Man holding an IQOS ILUMA i ONE device

Inserting sticks

Make sure you only use TEREA or LEVIA sticks with your IQOS ILUMA i ONE. They are single use so ensure you do not reinsert a used one.

Lights detail of Blue IQOS ILUMA i ONE device

Keeping device charged

Charge your IQOS ILUMA i pocket charger with compatible AC Power Adaptor (sold separately) and cable on a daily basis.

Series of IQOS ILUMA i ONE devices with different sleeves

Customize your experience

Connect your IQOS ILUMA i ONE to the IQOS app and customize your experience. Get notifications, tips and tutorials too.

IQOS ILUMA™ is used exclusively with TEREA ™ tobacco sticks. Previous IQOS device versions with blade and HEETS are not compatible with IQOS ILUMA™ and TEREA™. Improper use may damage the device.

Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

See important information

Hand holding a light blue IQOS ILUMA i ONE device

IQOS ILUMA i ONE
User Guide

Our IQOS ILUMA i ΟΝΕ user guide will let you deep dive into how your device works and how to use it.

Download

Having issues?
Troubleshoot your IQOS ILUMA i ONE

Self-diagnosis

Older generation devices’ support

We keep offering support service for devices that are no longer available for sale in an expanded network of partners. If necessary and if you are entitled to a device or component replacement, we will ensure that we can proceed, for a reasonable period after a product’s delistυ, based on the stock.

In the event that there is no stock of a specific product for replacement, we give you the opportunity to get a new one of the same or newer technology.

This way, we ensure that our services fully satisfy your support needs, regardless of the device you use.

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