Accidental Damage Coverage
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. Proceed to the self-diagnose of your device and apply for a replacement or contact us. Receive your new device with no extra charge for the device or its shipping to your home.