Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
It's easy to start! Especially when you have your own person by your side to help you at every stage of switching from cigarettes to IQOS ILUMA.
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. Proceed to the self-diagnose of your device and apply for a replacement or contact us. Receive your new device with no extra charge for the device or its shipping to your home.
Get support for any issue of your device while you are on holiday or a business trip, in a country where IQOS is available. We're just a call away.
To make sure you continue to get the very best experience update your device to the latest firmware.
We are here for you.
We’re here for you in-store or at your fingertips. You choose.
Visit our page and chat to an IQOS expert
Get in touch with us on Viber
Send us an email
contact.gr@iqos.com
Find a local IQOS shop with our store locator
Give us a call on
800 111 4767 (from landline toll free)
210 4193 888 (from mobile)
