Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.
﬋ location login cart 0

Care you can
count on.

Hands holding smartphones and one IQOS device.

Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

One person handing an IQOS device box to a smiling woman.

Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. Proceed to the self-diagnose of your device and apply for a replacement or contact us. Receive your new device with no extra charge for the device or its shipping to your home.

Find out if you are eligible

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance

Get support for any issue of your device while you are on holiday or a business trip, in a country where IQOS is available. We're just a call away.

Learn more

Got a question?
Find the answer in our FAQs.

See FAQs

We are here for you.

We’re here for you in-store or at your fingertips. You choose.