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Your first steps with IQOS ILUMA PRIME
An IQOS ILUMA PRIME Holder and Pocket Charger in a box.

Get started with your new IQOS ILUMA PRIME with a few easy steps.

1. Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA PRIME Pocket Charger to check your battery level.

2. By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA PRIME Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger.

3. Gently insert a TEREA stick as seen in the video. The Autostart is activated upon insertion of the TEREA stick. If the Autostart is disabled, you can press the button on the Holder to start the experience. One vibration and lights pulsing slowly means it’s heating up the TEREA stick. Two vibrations and light(s) ON means it is ready for use.

4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the TEREA stick, by pulling it upwards, and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.

5. When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.
A charging cable being inserted into an IQOS ILUMA PRIME holder.

Charging your IQOS ILUMA PRIME

1. Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA PRIME Pocket Charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the Pocket Charger with the manufacturer-approved power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences.

2. Check the status lights on your IQOS ILUMA PRIME Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates, you need to recharge your Holder.

3. Remove the TEREA stick, by pulling it upwards, and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.
An illustration showing how IQOS ILUMA PRIME is responsive to hand gestures.

Advanced features and smart gestures

Autostart®
Your IQOS ILUMA PRIME Holder starts preheating automatically after you insert a TEREA stick. This feature is available by default and can be disabled through the IQOS app.

Lift up
By lifting up the Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left:
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%

IQOS ILUMA PRIME usage tips

IQOS ILUMA PRIME usage tips

A TEREA tobacco stick inserted into an IQOS ILUMA PRIME Holder.

Inserting TEREA sticks

Make sure you only use TEREA sticks with your IQOS ILUMA PRIME. They are single use so ensure you do not reinsert a used one.

An AC adaptor and a charging cable.

Keeping battery power

Charging your IQOS ILUMA PRIME Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS. Always charge the Pocket Charger with the manufacturer-approved power adaptor.

A person holding a mobile phone.

Customising your device

You can simply enable/disable the smart gestures through the IQOS app and you can also tune certain parameters such as light intensity and vibrations.

IQOS ILUMA™ is used exclusively with TEREA ™ tobacco sticks. Previous IQOS device versions with blade and HEETS are not compatible with IQOS ILUMA™ and TEREA™. Improper use may damage the device.

Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

See important information

A woman holding an IQOS ILUMA device while looking at a laptop.

IQOS ILUMA PRIME User Guide

Our IQOS ILUMA PRIME User Guide will let you deep dive into how your device works and how to use it.

Download

Having problems?
Troubleshoot your IQOS ILUMA PRIME

Self-diagnose

Older generation devices’ support

We keep offering support service for devices that are no longer available for sale in an expanded network of partners. If necessary and if you are entitled to a device or component replacement, we will ensure that we can proceed, for a reasonable period after a product’s delistυ, based on the stock.

In the event that there is no stock of a specific product for replacement, we give you the opportunity to get a new one of the same or newer technology.

This way, we ensure that our services fully satisfy your support needs, regardless of the device you use.

We are here for you.

We’re here for you in-store or at your fingertips. You choose.