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We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
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Welcome to IQOS Care

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Girl unpacking her IQOS device

Accidental Damage Coverage

If you accidentally destroy your IQOS device, we'll replace it for free*, so you can continue enjoying your moments with IQOS.

*The service is valid only for members of IQOS CLUB. Find here the terms.

One person handing an IQOS device box to a smiling woman.

Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. Proceed to the self-diagnose of your device and apply for a replacement or contact us. Receive your new device with no extra charge for the device or its shipping to your home.

Find out if you are eligible

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

learn more

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Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Want to chat?

We’re here for you in-store or at your fingertips. You choose.