Welcome to IQOS Care
Accidental Damage Coverage
If you accidentally destroy your IQOS device, we'll replace it for free*, so you can continue enjoying your moments with IQOS.
*The service is valid only for members of IQOS CLUB. Find here the terms.
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device. Proceed to the self-diagnose of your device and apply for a replacement or contact us. Receive your new device with no extra charge for the device or its shipping to your home.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.