We Care

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Customer Service: IQOS Care Team is Always by your Side!

Oct 22, 2021

By IQOS Team

man holding an IQOS 3 DUO while looking at his phone and sitting on a couch

Need help? We are here for you! The IQOS Care team is by your side 7 days a week to help you find solutions to any problem with your device and answer all your questions.

You can visit us at an IQOS store or contact us via LiveChat at iqos.com. In addition, you can speak to an IQOS expert by calling 800 111 4767 (from landline toll-free) or 210 4193 888 (from mobile).

Do you prefer chatting? Then send us a message on Viber or Messenger. You ask, we answer instantly!

Alternatively, you can email us and an IQOS representative will get back to you shortly.

What can IQOS Care Team offer me?

The IQOS support team was created with you in mind! We are here to serve you from Monday to Sunday, from 09:00 to 23:00.

For any problem that arises or any questions about your IQOS device we will be happy to help you. Do not hesitate and contact us! We are always at your disposal and eager to assist you.

How to videos and tips

Discover all the secrets and unique features of your device through how-to videos and tips that you will only find on the IQOS YouTube Channel and IQOS Facebook page.