Welcome to IQOS Care
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 9 am to 9 pm. Just give them a message and they’ll say hello within seconds.Let's chat
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.Our Facebook Page
Send us a tweet
Our Twitter account is available every day from 9 am to 9 pm. Tweet us your questions and we’ll get back to you in a flash/minutes.Tweet us
Send us a mail
Write to us. Our inbox is never too full.Email us
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.Look through our FAQ
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.