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Welcome to IQOS Care

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Girl unpacking her IQOS device

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

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Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Person with a IQOS holder and a mobile in his hands in the dark

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Something we haven’t covered?

There are several ways you can reach us.

  • Use our live chat

    Use our live chat

    Chat to our personal coaches in real time. They’re available every day from 9 am to 9 pm. Just give them a message and they’ll say hello within seconds.


    Let's chat
  • Facebook us

    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.


    Our Facebook Page
  • Send us a tweet

    Send us a tweet

    Our Twitter account is available every day from 9 am to 9 pm. Tweet us your questions and we’ll get back to you in a flash/minutes.


    Tweet us
  • Send us an email

    Send us a mail

    Write to us. Our inbox is never too full.


    Email us
  • No question is too small

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Give us a ring

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.


    Get in touch

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We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.