Warranty in the IQOS way!
Did you know that on IQOS you have a 12 month warranty for every device you buy? Amazing news, right? Wait, till you learn more!
More specifically, IQOS provides you with a one year warranty, starting from the purchase date of your device, which covers any functional issue that may occur. The only thing you will need to activate it, is to register your device to your name or additionally to your profile on iqos.com.
If you have any difficulties in registering your device, don't worry we have made it really easy for you. How? With a quick how-to video on IQOS' Youtube Channel!
Registered your device? You can now do an online personalized IQOS diagnostic test, track the status of your warranty and of course submit an online request for a replacement of your IQOS.
*If you bought your device from our website, then it is automatically registered, so you don’t lose a single day from your benefits!
What does the IQOS warranty cover?
The customer service team will fix or replace any device components which are defective, as long as they have been used in accordance with the IQOS™ User Guide and which are subject to a valid warranty date.
What does the IQOS warranty not cover?
Some cases of defects don’t fall under the warranty. These may concern:
- Normal wear and tear, such as scratches and dents, etc.
- Accidental damage on your part.
- Theft or loss of your IQOS device.
- Support for non-genuine parts.
For more details about what is covered or not by the IQOS warranty, visit the page with the information on the IQOS warranty.
More privileges are awaiting if you become a member of IQOS CLUB!
Top notch customer service is self-explanatory for us. That’s the reason why, if you register to IQOS CLUB you enjoy more privileges:
+1 year extended warranty for IQOS ILUMA i series
Just bought your new IQOS ILUMA i device? The duration of the warranty can be extended by 12 months under one condition: Within 30 days after purchase you need to register your device online and login to IQOS CLUB.
Accidental Damage coverage exclusively for IQOS ILUMA i PRIME
Did you know that If you accidentally damage your IQOS ILUMA i PRIME device we will replace it for free, so you can continue enjoying your IQOS moments with one less thing to worry about?
To take advantage of this privilege you need to register your device and login to IQOS CLUB within 30 days from the purchase date.
