Delivery information and Returns Policy
When the Product is ready to be delivered, we will notify you by e-mail and/or sms, which will include the necessary details for monitoring delivery of your order Should any problem occur with regard to the order or the delivery times as set forth above, you will receive relevant information by email, sms, and/or by telephone.
Rules of Delivery:
- *Same day deliveries for orders created until 12:00 (working days) to Attica
- 1-3 days - to land destinations
- 1-5 working days - to inaccessible areas & island destinations
Details of delivery arrangements such as times slots, postal codes, appointments, etc., may be found here.
For any clarifications or additional information, you need you can contact the Company via the Call Centre at telephone lines 800 111 4767 (free of charge from a landline phone) / 210 4193888 (charge depending on the telecommunications provider). Operating hours of the IQOS call centers daily 09:00 – 23:00, or by live chat, Viber, or messenger, or at firstname.lastname@example.org.
The rescission right is granted only to natural persons acting in their capacity as consumers, in accordance with Law 2251/1994. Provided that the Consumer is a natural person acting (only) as a consumer, he/she may rescind this agreement without providing any explanation, without prejudice to the terms of Article 8.7.3 in Terms & Conditions.
In particular, the Consumer is required to inform us of his/her intention to rescind, within the following time limits:
- for Consumables and Accessories: within 14 days
- for Devices: within 30 days
from the day that:
- the Customer acquired the physical possession of the Products, or
- the Customer acquired the physical possession of the last Product, in the case of a contract concerning numerous Products forming part of the same order, which are delivered separately
For more details on the rescission procedure, see here.
For notes regarding rescission and details on Money Back, see here.
For effects of rescission, see here.
**It should be noted that filling in the rescission form is highly significant for the conclusion of the rescission/return procedure: the Consumer must state the details recorded there in when contacting one of our representatives, for the conclusion of the rescission/return. Therefore, and with a view to facilitate the process, we encourage all our Customers to fill in the above form electronically or by hand, and to enclose it in/attach it to their contact with our representative, so that the order can be more easily traced, and the return of the Product can be properly managed.