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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Try

    Try IQOS your way

  • Exchange

    Up to 30% discount on the IQOS ILUMA series

  • Get support

    Care you can count on

  • Enjoy privileges

    Made to inspire you


Create an IQOS account, register your device, unlock your extended care and support.

Create your account

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In-store guided trials, device lending, introduction to HEETS or TEREA variants, guidance and support.

  • Try IQOS at home

    Try an IQOS device at home and discover the taste of real tobacco heated, not burned.
  • Discover IQOS in-store

    Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
  • Flavour range

    Explore our flavor range of TEREA tobacco sticks for your IQOS ILUMA.

Man unboxing a new IQOS 3 DUO

Device exchange

Take the next step to the next level. By giving back your old device you can earn up to 30% discount for the purchase of a device from the new IQOS ILUMA series

  • Exchange online

    Easily place your own exchange order online and receive the new IQOS ILUMA device that you will choose immediately at your place.
  • Exchange at an IQOS store

    Visit one of our stores and leave the rest to the IQOS experts. Don't forget to bring your old device with you.

Learn more

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Experiences are better shared.

With our referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

Refer a friend

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Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Troubleshooting

    Online troubleshooting tools for you to fast-track fixing your device.
  • IQOS app

    Unlock the full potential of your device.
  • International assistance

    Here for you, when you're abroad.

See support services

Man and woman unboxing a new IQOS device

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

  • Rewards and privileges

    Enjoy special offers on your favorite products, voucher for referring a friend* to IQOS and more.
  • Unforgettable experiences

    Feel the joy of belonging to the IQOS CLUB member’s community with invitations to exclusive events, priority access to venues, competition to win prizes and more.

Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.


Refer a friend

Recommend one of advanced smoke-free alternatives from IQOS to a friend* of yours and earn extra privileges for both of you.

Refer a friend

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.

These tobacco products damage your health and are addictive.