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We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.
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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Exchange

    Get a new device from IQOS ILUMA series in discount

  • Get support

    Care you can count on

  • Enjoy privileges

    Made to inspire you

Create an IQOS account, register your device, unlock your extended care and support.

Create your account

Women looking at an IQOS device

“IQOS has an excellent customer service. It was a key reason that helped me stick with IQOS.”

myIQOS

switched to IQOS in 2019

Real adult consumer who was rewarded for their participation in the campaign.

Man unboxing a new IQOS 3 DUO

Try

In-store guided trials, introduction to TEREA variants, guidance and support.

  • Discover IQOS in-store

    Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

  • Flavour range

    Explore our flavor range of TEREA tobacco sticks for your IQOS ILUMA.

Man unboxing a new IQOS 3 DUO

Device exchange

Take the next step to the next level. By giving back your old device you can get a new device from IQOS ILUMA series in discount.

  • Exchange online

    Easily place your own exchange order online and receive the new IQOS ILUMA device that you will choose immediately at your place.

  • Exchange at an IQOS store

    Visit one of our stores and leave the rest to the IQOS experts. Don't forget to bring your old device with you.

Learn more

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Experiences are better shared.

With our referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

Refer a friend

*Adult smokers who would otherwise continue to smoke or use other nicotine products.

Man with phone in one hand, IQOS device in the other

Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

  • Troubleshooting

    Online troubleshooting tools for you to fast-track fixing your device.

  • IQOS app

    Unlock the full potential of your device.

  • International assistance

    Here for you, when you're abroad.

See support services

Man and woman unboxing a new IQOS device

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

  • Rewards and privileges

    Enjoy special offers on your favorite products, voucher for referring a friend* to IQOS and more.

  • Unforgettable experiences

    Feel the joy of belonging to the IQOS CLUB member’s community with invitations to exclusive events, priority access to venues, competition to win prizes and more.

Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.

Join IQOS CLUB

Refer a friend

Recommend one of advanced smoke-free alternatives from IQOS to a friend* of yours and earn extra privileges for both of you.

Refer a friend

*Adult who would otherwise continue to smoke or use other nicotine products.

Got a question?
Find the answer in our FAQs.

FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.