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Troubleshoot
your
VEEV NOW


Find the answers to
the most common issues.

VEEV NOW vape device on promotional banner
Video still image of the VEEV NOW device LED light

What does it mean when the LED light blinks on VEEV NOW?

Your device might be warning on an error.

1. LED blinks 10x and stops working

    Your battery has depleted and you finished your VEEV NOW completely. Please do not dispose of it together with household waste and consider returning your used VEEV NOW and we will forward it for recycling. Learn more here.

2. LED blinks 2x or more

    Your device is not working. Please stop using the product and dispose of it.

 Video still image of the VEEV NOW vape inlet hole on the side of the device

What to do when your VEEV NOW is hard to puff on?

1. Your fingers may be blocking the air inlet holes on the sides of the device. Therefore, make sure, that the air inlet holes are not covered when puffing and the air is able to flow through the product.

2. Your device is probably getting close to end of life. Carry on using the product until its LED blinks 10 times and completely switches off.

 VEEV NOW vape device with water droplets

What to do if my VEEV NOW is leaking e-liquid?

1. Droplets of liquid that are visible on the mouthpiece may occur during unpacking. In case, they must be wiped off with a clean dry cloth before you use the device.

2. Do not use this product if the device appears damaged, tampered with, broken, or leaking.

3. In case of contact with leaking e-liquid from VEEV NOW, wash the affected area immediately with soap and water.

 Close up of the VEEV NOW disposable vape mouthpiece with translucent cap

What to do when you can’t puff on the device, or the light does not turn on?

1. The plastic covers at the top and bottom of your product are not removed. Please remove the top and bottom silicone-caps and try again.

2. Your fingers may block the air inlet holes on the sides of the device. Therefore, please ensure that the air inlet holes are not covered when puffing on the device.

If it’s still not working afterwards, please dispose of it and unpack a new VEEV NOW.

Got a question?
Find the answer in our FAQs.

See FAQs

VEEV NOW device on blue background

That’s not all. There’s more useful information in our VEEV NOW User Guide.

Our VEEV NOW User Guide will let you delve deeper into how your device works and how to use it.

Download

Older generation devices’ support

We keep offering support service for devices that are no longer available for sale in an expanded network of partners. If necessary and if you are entitled to a device or component replacement, we will ensure that we can proceed, for a reasonable period after a product’s delistυ, based on the stock.

In the event that there is no stock of a specific product for replacement, we give you the opportunity to get a new one of the same or newer technology.

This way, we ensure that our services fully satisfy your support needs, regardless of the device you use.

Want to chat?

We’re here for you in-store or at your fingertips. You choose.