Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Want to chat?
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Give us a call on
800 111 4767 (from landline toll free)
210 4193 888 (from mobile)
