Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Your first steps
with lil SOLID Ez

Learn everything about your start with lil SOLID Ez.
How to use, charge and celan your device properly,
as well as tips and tricks for the best possible tobacco experience.

lil SOLID Ez device on promotional banner
lil SOLID Ez device on a blue background

Using your lil SOLID Ez

1. Ensure the device is ON by pressing the button quickly and at the same time you can check the battery level.

2. Slide the cover to open and insert a FIIT stick with the tobacco side into the device.

  • Turn ON lilSOLID Ez, by pressing the ON/OFF button for 2 seconds until you feel a vibration.
  • The device will pre-heat, while the light will blink ice blue for up to 25 seconds.
  • When the pre-heating process comes to an end, the ice blue light is on, it vibrates again and is ready to be used.

3. Each experience lasts up to 5 mins or 14 puffs, whichever comes first.

  • The device vibrates and the light blinks ice blue to signal the last 3 puffs or 30 seconds.

4. Once your experience has come to an end, twist the tobacco stick more than 3 times in the same direction, remove the heat stick and close the cover.

  • Fiit Tobacco sticks specifically designed for lil SOLID Ez & lil SOLID are single use. Do not re-insert a used stick into the device.

Watch the tutorial to learn more on how to use your lil SOLID Ez.

lil SOLID Ez device on a blue background

Charging your lil SOLID Ez

You can follow these easy steps to keep track of the battery:

1. While charging, the status LED blinks, and the color of the LED indicates the level of the charge.

2. When charged, the light turns solid blue.

3. If the light blinks blue, your battery level is between 100-75%.

4. If the light blinks ice blue, your battery level is between 75-35% - you still have some power.

5. If the light blinks orange, your battery level is between 35-1% - you should charge.

6. If the light blinks red, then you are out of battery and you need to charge.


Watch the tutorial to learn more on how to charge your lil SOLID Ez.

lil SOLID Ez device on a blue background

Cleaning your lil SOLID Ez

Follow these steps to clean your lil SOLID Ez for the best possible tobacco experience.

1. Always turn OFF your device before you clean it.

2. Open the cleaning wiper from the dual Cleaner Pro*.

3. Remove the cap from the device.

4. Use the cleaning wiper to clean the heating pin.

5. Open the cap wiper from the dual cleaner pro.

6. Use the cap wiper to clean the path for the aerosol. Clean your device after every 20 experiences to guarantee proper aerosol delivery.

*The Dual Cleaner Pro tool is sold separately and is not included in the device box.

You can also clean with heat:

1. Quickly press the start button 5 times.

2. The LED light will blink orange for 90 seconds.

3. When the cleaning is done, the light goes off and you will feel the device vibrates twice.


Watch the tutorial to learn more on how to clean your lil SOLID Ez.

Got a question?
Find the answer in our FAQs.

See FAQs

Older generation devices’ support

We keep offering support service for devices that are no longer available for sale in an expanded network of partners. If necessary and if you are entitled to a device or component replacement, we will ensure that we can proceed, for a reasonable period after a product’s delistυ, based on the stock.

In the event that there is no stock of a specific product for replacement, we give you the opportunity to get a new one of the same or newer technology.

This way, we ensure that our services fully satisfy your support needs, regardless of the device you use.

Something we haven't covered?

We’re here for you in-store or at your fingertips. You choose.

  • Live Chat

    Live Chat

    Chat to our coaches in real time. Just give them a message and they’ll get back to you.

    Let's chat
  • Facebook us

    Facebook

    You can even find care on Facebook, so feel free to message us with any questions and get all the answers instantly.

    Visit IQOS Greece
  • viber

    Viber

    Need tips or help? Our team is here for you via Viber. Just write us what you need.

    Text us on Viber
  • Email

    Email

    Write to us at contact.gr@iqos.com. Our inbox is never too full.

    Email us
  • Store locator

    Store locator

    Visit your nearest IQOS Store. We will be happy to serve you.

    Find a store
  • Phone

    Phone

    Give us a call on 800 111 4767 (from landline toll free) or on 210 4193 888 (from mobile)

    Get in touch