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lil SOLID Ez - FAQs

lil SOLID Ez is a simple to use one-piece device to enjoy heated tobacco experience without the hassle of ash, smoke or cigarette smoke smell. It heats tobacco from the inside by a stainless-steel pin for consistent tobacco experiences. With lil SOLID Ez you will enjoy:
  • 3 back-to-back consecutive uses
  • Up to 25 experiences on a single charge*
  • 5 minutes duration of one session
Available in 5 new colours: Black, Blue, Rose Gold, Mint and White. lil SOLID Ez is designed to be used only with Fiit tobacco sticks.
* Subject to battery performance degradation and conditions of use.
lil SOLID Ez and lil SOLID - are both alternatives to cigarette smoking. lil SOLID Ez is the next generation of lil SOLID all-in-one tobacco heating device introduced by IQOS. What’s new:
  1. New device finishing - glossy finish
  2. New 5 colours: Black, Blue, Rose Gold, Mint and White
  3. Smaller & lighter – 78.9 gr for lil SOLID Ez vs 98.8 gr for lil SOLID 2.0
  4. 3 new cap accessories for personalization: Black, Blue, Rose Gold
  5. New additional cleaning tool – Dual Cleaner Pro, for cleaning the cap and around the pin. Sold separately.
  6. New additional cleaning tool – lil SOLID Cleaner Pro, for cleaning the cap and around the pin. Sold separately.
Both devices – lil SOLID Ez and IQOS ILUMA - are tobacco heating systems and both heat tobacco from the inside. However, there are some differences:
    Lil SOLID Ez
  • Introduced by IQOS
  • Simple and affordable
  • All-in-one design, device in 5 colours
  • Resistive heating with pin
  • Up to 25 uses on full charge* and 3 consecutive uses**
  • Up to 5mins or 14 puffs per use whichever comes first
  • To be used with Fiit tobacco sticks
  • Requires cleaning

    IQOS ILUMA™
  • Iconic
  • Portfolio of devices & colours, stylish accessories to customize your device
  • Bladeless SMARTCORE INDUCTION SYSTEM™
  • Up to 20 uses on full charge* and 2 consecutive uses
  • Up to 6mins or 14 puffs per use whichever comes first
  • To be used only with TEREA SMARTCORE tobacco sticks
  • Does not require cleaning


* Only when charged from an electrical outlet and supplied AC Power Adaptor and Charging cable
** May vary depending on usage regime, battery age and environmental conditions With both technologies you can enjoy the taste of the real tobacco without fire, smoke and ash. It is your own preferences, goals and budget that define your choice.
Whether you choose lil™ SOLID Ez or IQOS ILUMA, they are both smoke-free products and a better choice than continued smoking. They both are not risk free and provide nicotine which is addictive.
The serial number of lil SOLID Ez is displayed under the cap of the device.
You receive the new device in sleep mode. To wake up the device, press the button for 2 seconds or connect the charger to the charging port. Once the device is activated, the Status LED blinks in ice blue for one second and vibration occurs twice, simultaneously. We recommend to fully charge your new Iil SOLD Ez device with the supplied AC Power Adaptor before using it. It takes up to 2 hours.
Slide and open the cover of the stick insertion part at the top of the device and insert a Fiit™ tobacco stick with the tobacco part of the stick facing down. Press the stick until it touches the bottom of the stick insertion part.
To start your device, press the button for 2 seconds until vibration occurs.
Preheating will last for about 25 seconds. The duration time of the preheating process can vary according to the use environment. When the preheating process ends, the Status LED lights illuminate, and vibration occurs simultaneously. The stick is ready for use. Use: you have up to 14 puffs or 5 minutes, whichever comes first.
To signal the last 30 seconds of the session or the last 3 puffs, whichever comes first, the device will vibrate once and the Status LED will blink in ice blue until the end of the session. At the end of the session, the Status LED and the device turn off automatically. You do not need to press the Button.
Remove the tobacco stick after the end of the experience: Rotate the stick to one direction 3 times or more and pull the stick out of the device.
Close the cover of the device to prevent any foreign particles from entering.
You may use the device up to 3 consecutive times without waiting time. After 3 consecutive uses (within 18 minutes) the device will cool down automatically. Please wait. It will take 3,5 minutes before you can use another Fiit tobacco stick.
To check the charge level of lil SOLID Ez, short press the button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor. The Status LED light will indicate the current charge level of your device.
  1. While charging, the status LED blinks, and the color of the LED indicates the level of the charge.
  2. When charged, the light turns solid blue.
  3. If the light blinks blue, your battery level is between 100-75%.
  4. If the light blinks ice blue, your battery level is between 75-35% - you still have some power.
  5. If the light blinks orange, your battery level is between 35-1% - you should charge.
  6. If the light blinks red, then you are out of battery and you need to charge.
  7. Although Iil SOLID Ez device does not require a full charge to work, we recommend to fully charge it before the first use.
To reset your lil SOLID Ez, press the button for 8 seconds, even if vibration occurs within 2 seconds. The State LED will blink twice in red, orange, ice blue and blue, sequentially. The device is completely reset when the State LED light blinks in ice blue for 1 second, and vibration occurs twice, simultaneously.
It is important to keep your device clean from any foreign particles, remnants or dust. For this, please, keep the lil closed at any time after the use. For optimal experience, clean your device after every 20 uses. You can clean your lil SOLID Ez in three ways: with a Dual Cleaner (comes with the device), by cleaning with heat* or with a lil SOLID Cleaner Pro (sold separately)
    Cleaning with the Dual Cleaner: To use the Cleaning Wiper, gently snap open the side with the ⊙ (circle) mark. To use the Cleaning Brush, gently snap open the side with the multiple dots mark. Remove the cap from the cooled device and insert the Cleaning Wiper into the heating chamber and clean by spinning the wiper. Insert the Cleaning Brush into the heating chamber and clean by spinning the brush.

    Cleaning with Heat*: To clean with heat, quickly press the button 5 times (within 2 seconds). The State LED will blink orange for 90 seconds and the cleaning process happens automatically When the cleaning process ends, the State LED automatically goes OFF, and vibration occurs 2 times * Cleaning with heat means heating the remnants stuck to the heater. The heater can get very hot, so do not let anything come into contact with the heater during or immediately after cleaning with heat.

    Cleaning with lil SOLID Cleaner Pro: his new cleaning tool is efficient to remove hard tobacco residue that cumulate around the pin and inside the cap. It also allows to restore the delivery of aerosol like a new device. Use the cleaning wiper (the one with the "hole") to clean around the pin:
    1. remove the cap
    2. insert the cleaning wiper in the heating chamber
    3. rotate several times to remove the crust

    Use the cleaning “brush” (the side with the protruding pin) to clean the cap:
    1. insert the cleaning tool from the bottom of the cap
    2. rotate several times
Solid red light for 2 sec with two vibrations: Low battery. Please charge your device.
Red light blinks 5 times: device malfunction Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.
Orange light blinks 3 times: device needs to cool down or exceeds operating temperature range After 3 consecutive uses (within 18 minutes) - an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use another stick.
It could also indicate that the temperature has gone beyond the operating temperature 0-40℃.
Orange light blinks 2 times liquid ingression Please do not use the device and dry it until the light stops blinking. If the light does not stop blinking, please, contact us at 2104193888 or visit us at the nearest IQOS store.
Blinking green light and device not responding: device in updating mode To interrupt the update process, disconnect the device from the power source.
Charging lights:
  • If the light blinks blue, your battery level is between 100-75%.
  • If the light blinks ice blue, your battery level is between 75-35% - you still have some power.
  • If the light blinks orange, your battery level is between 35-1% - you should charge.
  • If the light blinks red, then you are out of battery and you need to charge.
The lingering smell most probably comes from the non-regular or non-thorough cleaning. We recommend cleaning the device on a regular basis after using 1 pack of Fiit tobacco sticks.
If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell. Check here how to clean your lil SOLID Ez.
Yes, Fiit tobacco sticks contain nicotine, which is addictive.
Nicotine is naturally present in the tobacco used in Fiit. It is released in the vapor that is generated during the lil SOLID Ez usage.
Both, cigarettes and Fiit tobacco sticks contain nicotine, which is addictive. However, this is the only common point.
Differences: Cigarettes burn tobacco, reaching high temperatures, and producing ash and smoke. On the contrary, lil SOLD Ez heats tobacco instead of burning the tobacco like a cigarette with no ash, no cigarette smoke smell, no fire.
Lil SOLD Ez is not risk free and provides nicotine, which is addictive. Only for use by adults.
No. Cigarettes cannot be used with lil SOLID Ez device because of different manufacturing design. Fiit tobacco sticks have been specifically designed for use with lil SOLID Ez device.
The duration of the experience with Fiit and lil SOLID Ez is up to 5 min or 14 puffs, whichever comes first. lil SOLID Ez with Fiit have been designed with an average duration similar to cigarettes. However, there is still a difference because lil SOLID Ez is a heated tobacco product. The way you puff impacts how long your Fiit tobacco stick will last.
What you experience with Fiit is the taste of a real tobacco, which is heated, but not burned. Tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste satisfaction that replicates as much as possible what adult smokers expect. By heating the tobacco, instead of burning it, the taste released is different than cigarettes. That’s why Fiit taste is different.
If you experience any difficulties inserting Fiit tobacco sticks, please, check the following:
  1. Check if you are using the Fiit tobacco stick and not any other product.
  2. Check if there are any remnants inside the stick insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try to insert the stick again. Check here how to clean lil SOLID Ez.
  3. Don’t forget to twist the tobacco stick more than 3 times in one direction before pulling the stick out of the device. This way you avoid remnants in the stick insertion part.
  4. Check if you insert the stick in the right direction. Insert the Fiit tobacco stick with the tobacco part facing down. It should not be inserted upside down, because this could damage your device.
  5. Check if the tobacco sticks were exposed to a humidity or high temperature. They need to be kept in a dry place. Try a new stick from the pack that was not exposed to humidity.
  6. If none of the above solutions helps, contact us at 2104193888 or visit us at the nearest IQOS store.

  7. If a Fiit stick gets broken in the device, please pull out the cap and the broken stick should come with it. Then, gently tap the cap to remove the broken part. If this does not happen, with caution, try using a toothpick to remove the part of the stick that remains in the device. Do not use any sharp tools to remove the broken stick as you might damage the device. Do not insert any metal into your device. If you are experiencing any trouble please go to your nearest IQOS store so that one of our agents can assist you.
If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.
To conserve battery life, the device will return to sleep mode:
  1. if it is not charged for 24 hours when the Status LED light is red
  2. if it is not used for 7 days when the Status LED light is orange, ice blue, or blue

Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.
If the charging does not happen, please, contact IQOS support team.
For optimal charge, use a supplied AC Power Adaptor and Charging cable. Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil™ SOLID. Only 5V 2A chargers will support optimal charging. If you use other types of chargers, such as smartphone chargers or portable power banks, may cause low charge efficiency or reduced battery life.
Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please, ensure that they are clean both on the device and the AC Power Adaptor. Check here how to clean your lil SOLID Ez.
If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:
  • You are using the Fiit™ tobacco stick and not any other brands or products
  • You have correctly inserted the Fiit™ tobacco stick in lil™ SOLID Ez device without breaking or turning the tobacco stick.
  • Check if there are any remnants inside the stick insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try the new stick.
  • Πριν την πρώτη εισπνοή, περίμενε για περίπου 25 δευτερόλεπτα, ώστε να ολοκληρωθεί η διαδικασία θέρμανσης.
  • Check here how to use lil SOLID Ez.
  • You clean your lil™ SOLID Ez regularly (every 20 sticks). Check here how to clean lil SOLID Ez.
  • You pause between puffs to allow the pin to properly heat the tobacco and generate aerosol

  • If the issue remains, contact us at 2104193888 or visit us at the nearest IQOS store.
lil SOLID Ez and Fiit are available at IQOS.com, IQOS stores and in a wide network of partners throughout Greece. Check here our store locator.
Yes, lil SOLID Ez comes with 1 year warranty.
Complete service is an always-on complementary professional lil SOLID Ez device maintenance service helping you get the most out of your lil SOLID Ez. Why not bring your device in an IQOS store for a check-up. Οur experts will give your lil SOLID Ez device a complete check-up, testing for aerosol flow and performing a professional clean. Taking less than 30 minutes, this free service will help you keep your lil SOLID Ez device in optimal condition for longer while ensuring a satisfying lil SOLID Ez experience.
These products are not risk free and provide nicotine, which is addictive. Only for use by adults.