IQOS diagnostic tool

Let's fix your IQOS

Please select your device to see the relevant content

Which part of your device isn’t working?

IQOS 2.4 Plus

IQOS 2.4 PLUS is intended to sync with our Bluetooth app, to get you started with features such as device pairing, and much more.

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Use our live chat

    Use our live chat

    Chat to our personal coaches in real time. Just give them a message and they’ll say hello within seconds.

    Daily 09:00 - 23:00

    Let's chat
  • Facebook us


    Visit our page and chat to an IQOS expert

    Daily 09:00 - 23:00

  • viber


    Don’t hesitate to message us on Viber. An expert from our team will get back to you as soon as possible!

    Daily 09:00 - 23:00

  • Send us an email

    Send us an email, so we can solve any question you may have about your IQOS device.

    Daily 09:00 - 23:00

  • Store locator

    Store locator

    Find the closest store to you and let’s solve your questions in person!

  • Give us a ring


    Give us a call on
    800 111 4767 (from landline toll free)
    210 4193 888 (from mobile)

    Daily 09:00 - 23:00

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