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IQOS VEEV International Assistance

Your phone. Your wallet. Your IQOS VEEV. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.

Your phone. Your wallet. Your IQOS VEEV. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.

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Hand showing a gold IQOS VEEV

Wherever you are in the world

Covering 39 countries and at your disposal 24/7, whether you need support, troubleshooting or a device replacement, all you have to do is get in touch.

Our international assistance team is only a call away. Just call 00800 2559 2559 (from landline toll-free) or 0041 21547 8888 (from mobile with the fees of your network operator)

*In the recorded message, choose your country's code.

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How do you get access?

In order to access the service you will need to create your account at the iqos.com, register your device and become a member of IQOS CLUB* before your departure.

*The International Assistance service is valid only for members of IQOS CLUB.

Enter IQOS CLUB

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Where in the world are you covered?

Armenia, Bulgaria, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Guatemala, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Moldova, New Zealand, Palestine, Netherlands, Poland, Portugal, Reunion Island, Dominican Republic, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Turkey, Ukraine, United Kingdom.

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Terms and conditions

Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. This service will not affect your legal rights or the warranty of your IQOS in the country where you bought in. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the exchange. Problems with IQOS devices are defined in terms of material or workmanship, when used as set out in the IQOS user guide.

Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. This service will not affect your legal rights or the warranty of your IQOS in the country where you bought in. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the exchange. Problems with IQOS devices are defined in terms of material or workmanship, when used as set out in the IQOS user guide.

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    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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