IQOS 2.4 Plus - FAQs

Simply press the ON/OFF button for one second. The LED lights will show the charge level – one light means the device has low battery, four lights mean your IQOS device is fully charged and ready to use.
It takes approximately 120 minutes (2 hours) to fully charge your IQOS 2.4 PLUS Pocket Charger from an electrical outlet, using the IQOS AC Power Adaptor and USB cable.
Your IQOS 2.4 PLUS device doesn’t need to be fully charged to work, but we recommend you fully charge it before you use it for the first time, to give you the best experience.
Once it’s fully charged, you can use your IQOS 2.4 PLUS device up to 20 times before you need to recharge it.
You can reset your IQOS 2.4 PLUS device by simultaneously pressing and then releasing the Bluetooth and Power buttons until all lights briefly blink
Your IQOS 2.4 PLUS vibrates for two reasons:
• When it’s starting to heat up (after you’ve pressed the Holder button to start)
• When your experience is almost over (30 seconds before the end)
If you see a steady or blinking red light, it could mean that:
• Your Holder is not charged
• Your IQOS device is too cold or too hot)
• you pressed the Holder button while you were using it, or
• there’s a problem with the Holder.
There are a few things you can try to fix the issue:
a. Check that your IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power.
b. Place the IQOS 2.4 PLUS Holder in the Pocket Charger and wait until it’s fully charged (up to 4 minutes).
c. Make sure your IQOS 2.4 PLUS Holder’s electric contact is clean.
d. Reset your device. [link to how to reset question] Still no luck? We’re here to help - get in touch with our Customer Support [Market specific CSC phone number+ opening hours or any other relevant channel] or ask for help at your nearest IQOS store [Market to adjust if applicable. If yes, provide either a link to a store finder or list the stores where this support can be provided].
a. If the light on your IQOS 2.4 PLUS Pocket Charger is red, it means there’s a problem with your Holder. If it slowly pulses while charging, it means that the Holder battery is reaching the end of its life cycle and you’ll need to replace it.
b. If the bottom light on the IQOS 2.4 PLUS Pocket Charger is red, it means there’s a problem with your Pocket Charger or your IQOS device is too cold or too hot.
To fix the problem, reset your IQOS device [add link to How to reset question] and make sure your device is between 10ºC and 40ºC.
Still no luck? We’re here to help - get in touch with our Customer Support [Market specific CSC phone number+ opening hours or any other relevant channels] or ask for help at your nearest IQOS store. [Market to adjust if applicable. If yes, provide either a link to a store finder or list the stores where this support can be provided].
Your IQOS 2.4 PLUS device is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when you use your IQOS device between 10℃ and 40℃.
This tobacco product damages your health and is addictive.
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