If your device has not yet been registered in another country, you can easily register it as you would register a device purchased in your home country. In order to register your IQOS device to your account you have to follow the process in the link. If your device has already been registered in another country, you will need to contact us.
What we don’t cover with the IQOS warranty:
- Damage caused by normal wear and tear.
- Cosmetic damage (such as scratches, dents, broken plastic etc.).
- Damage caused by misuse, power surge, improper handling, liquid contact, or fire.
- Malfunction caused by using the device with non-compatible products.
- Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS.
- Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.
Follow the instructions here to claim your replacement. Even if there is no proof of purchase and the device is not registered in your profile, you can see if your device is still covered by its commercial warranty. Contact us and we will help you with everything you need.
We reserve the right to apply a warranty period commensurate with the date of manufacture of its components, based on our records.
Alternatively, you can contact our customer service team or visit us in your preferred IQOS store. We are happy to support you.
While one might argue that Accidental Damage coverage is no longer necessary—since incidents involving broken blades belong to the past—we still believe in the added value it provides. That’s why we continue to offer it through the Advanced Support Services, covering one accident per device, as an exclusive benefit for owners of the IQOS ILUMA i PRIME model.
*The main requirement is to register the new device and join the IQOS CLUB within 30 days of the purchase date.
To extend your battery’s lifespan, we recommend charging the device within the specified temperature range, avoiding long periods without charging, and using the original IQOS charging cable and adaptor according to the user manual. Learn more here.
See more in the important notice under the “Add Device” button in the “My Devices” section.