Every IQOS device comes with a 12-month warranty from the date of purchase. This warranty covers any functional issue that may occur on your device, as long as it is registered on your iqos.com profile. So, if your IQOS device develops any malfunction and still is within warranty, you can get it replaced for free. Moreover, if you are an IQOS CLUB member, you also enjoy the privilege of the additional Accidental Damage Warranty. In case you experience issues such as a broken blade, damage to your device's start button or charging port, you can replace each one of your device's components once.
The manufacturer warranty is valid only in the country of purchase. It’s not directly enforceable in a third country. If you are travelling to a country where IQOS is sold, you can use the International Assistance line, if you are an eligible customer (eligibility varies per Origin country). For Greece, you need to be an active IQOS CLUB member.
If your device has not yet been registered in another country, you can easily register it as you would register a device purchased in your home country. In order to register your IQOS device to your account you have to follow the process in the link. If your device has already been registered in another country, you will need to contact us.
If your device has not yet been registered in another country, you can easily register it as you would register a device purchased in your home country. In order to register your IQOS device to your account you have to follow the process in the link. If your device has already been registered in another country, you will need to contact us.
Do you want to make a replacement claim? You can do it online with ease. If you have registered your device in your account, then you can go to our online diagnostic and check your device eligibility for replacement. If you do not have a registered device, you can do that easily here.
Yes, as long as you are an active IQOS CLUB member. In case your device is eligible we may replace it for you under International Assistance service.
The customer service team will repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid warranty. The provisions of this warranty are only valid in the country of purchase.
What we don’t cover with the IQOS warranty:
What we don’t cover with the IQOS warranty:
- Damage caused by normal wear and tear.
- Cosmetic damage (such as scratches, dents, broken plastic etc.).
- Damage caused by misuse, power surge, improper handling, liquid contact, or fire.
- Malfunction caused by using the device with non-compatible products.
- Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS.
- Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.
None! You may see the terms voluntary or optional to describe the IQOS warranty, which is officially called commercial. To see in detail what is included, select the "IQOS warranty services" section of this page.
The commercial warranty will cover the repair or replacement of holder and/or charger of IQOS branded products that have a manufacturing defect, assuming the product is used in accordance with the associated IQOS user documents.
For more details, please refer to the first section of “IQOS warranty services” of the current page.
The commercial warranty does not cover accessories, power adaptor or charging cables, as well as issues that may arise due to battery degradation over time. Accidental Damage coverage does not cover defects with no impact on the functionality of the device e.g. scratch or discoloration. It covers accidents that make the device permanently non functional. .
For more details, please refer to the first section of “IQOS warranty services” of the current page.
Ensure the availability of proof of purchase or ensure that your device is being linked/registered under your profile. If you haven’t already registered your device, you may start here.
Follow the instructions here to claim your replacement. Even if there is no proof of purchase and the device is not registered in your profile, you can see if your device is still covered by its commercial warranty. Contact us and we will help you with everything you need.
We reserve the right to apply a warranty period commensurate with the date of manufacture of its components, based on our records.
Follow the instructions here to claim your replacement. Even if there is no proof of purchase and the device is not registered in your profile, you can see if your device is still covered by its commercial warranty. Contact us and we will help you with everything you need.
We reserve the right to apply a warranty period commensurate with the date of manufacture of its components, based on our records.
The simplest method is to link your device to your profile, giving you instant access, 24/7 to your warranty status.
Alternatively, you can contact our customer service team or visit us in your preferred IQOS store. We are happy to support you.
Alternatively, you can contact our customer service team or visit us in your preferred IQOS store. We are happy to support you.
The IQOS ILUMA i series, with its advanced features, has introduced new standards in heated tobacco. These new devices are durable and robust, characteristics that had led to a significant reduction in replacements compared to previous IQOS models with blade technology.
While one might argue that Accidental Damage coverage is no longer necessary—since incidents involving broken blades belong to the past—we still believe in the added value it provides. That’s why we continue to offer it through the Advanced Support Services, covering one accident per device, as an exclusive benefit for owners of the IQOS ILUMA i PRIME model.
While one might argue that Accidental Damage coverage is no longer necessary—since incidents involving broken blades belong to the past—we still believe in the added value it provides. That’s why we continue to offer it through the Advanced Support Services, covering one accident per device, as an exclusive benefit for owners of the IQOS ILUMA i PRIME model.
The IQOS ILUMA i devices stand out not only for their advanced features but also for their durability. Therefore, they deserve to have special services. As the most robust IQOS devices, they come with a 1-year commercial warranty plus a 1-year warranty extension* as proof of our claims.
*The main requirement is to register the new device and join the IQOS CLUB within 30 days of the purchase date.
*The main requirement is to register the new device and join the IQOS CLUB within 30 days of the purchase date.
The warranty does not cover issues resulting from battery degradation over time. This is considered normal wear due to device usage.
To extend your battery’s lifespan, we recommend charging the device within the specified temperature range, avoiding long periods without charging, and using the original IQOS charging cable and adaptor according to the user manual. Learn more here.
To extend your battery’s lifespan, we recommend charging the device within the specified temperature range, avoiding long periods without charging, and using the original IQOS charging cable and adaptor according to the user manual. Learn more here.
No! Even if you don’t have the purchase receipt, the remaining warranty period is calculated based on the information we have. Specifically, the duration is automatically determined using the product’s serial number, which you provide when registering the device in your profile. Once registration is complete, the remaining warranty period for each device will be displayed.
See more in the important notice under the “Add Device” button in the “My Devices” section.
See more in the important notice under the “Add Device” button in the “My Devices” section.
We want you to benefit from IQOS programs, services, and offers from the very first day you choose your device.
The legal warranty is valid for two years and covers defects that existed in the device at the time of purchase. The consumer must contact the point of purchase and present the receipt. During the first year from the purchase date, the seller must prove that the defect did not exist at the time of purchase. In the second year, the consumer must prove that the defect was present at the time of purchase.
On the other hand, the commercial warranty is valid for one year (see here [link iqos.com/warranty] how to extend it) and does not require a purchase receipt if the device is registered in the consumer’s IQOS.com profile. Additionally, there is no need to check whether the defect existed at the time of purchase. The focus is on resolving the issue, and if no solution is found, the device is replaced. Furthermore, consumers have the flexibility to visit any replacement point.